BMC Remedy Action Request System 7.6.04: BMC Remedy Mid Tier ...

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BMC Remedy Action Request System 7.6.04 168 BMC Remedy Mid Tier Guide (Optional) To limit the list of forms to those that are already used in other reports, select Forms Used in Existing Reports. This can speed up retrieval of the list of forms, but any form that is not already used in some report does appear on the list. To find the form quickly, type the first few letters of the form name into the field. For example, type “Sample” to select from the list of forms related to the Sample application. 5 Select or deselect the “Add default fields and sort order” check box: Selected—Fields that appear in the form’s results list after a search are automatically added to the report definition, along with the default sort order. You can remove or change these fields and sort order later if necessary. Not selected—No fields are added to the report definition automatically. 6 In the Name field, type a name for the report. This field is required. The report name must be unique. The maximum length is 128 characters. Also, you cannot change the name of the report after you exit this screen, so use care in assigning a report name. NOTE Each report must have a unique Name/Locale combination. For example, two reports can both be name “Monday”, if the locale for each report is different. 7 Click OK. If you selected the Web report type, the Report Console report designer screen appears. Build the Web report definition using the following procedures: “Defining a Web list report” on page 168 “Defining a Web chart report” on page 170 “Using a query in a Web report” on page 173 If you selected the AR System report type, the ReportCreator form opens instead. See “Defining AR System reports” on page 177. Defining a Web list report List reports are presented in the form of a table, with one column for each field that you add to the report. One column of the report includes a link to the record in the underlying form (assuming the form properties allow this), so you can open the record and view the data underlying the report. For example, a partial report based on the Sample:Classes form might list all class records in the form, showing the class title, location, instructor and number enrolled.
Figure C-4: Example list report based on the Sample:Classes form Creating reports A link to the underlying data appears in the report results, assuming the form properties allow this. The link is created on the Request ID if it is included in the report. If the Request ID field is not included, the link is created on the Short Description field, if included, or on the first field in the report (the left-most column). To define a list report 1 Follow the steps described in “To start a new report” on page 167. 2 (Optional) In the Report Definition area, add a brief description of the report in the Description field. This description appears in the list of reports in the Report Console. If you do not enter a description, it is identified as a “Web Report.” 3 In the Content field, select List or Chart + List. List—The report is presented as a table. Chart + List—The report is presented as a chart, followed by a table. Use this procedure to define the list section of the report. To define the chart, see “Defining a Web chart report” on page 170. 4 (Optional) To share this report with other users who share at least one permission group in common with you, clear the Private check box. Other users must have also permission to the form in order to run the report, and they must have permission to the fields included in the report in order to see the data in the report. 5 In the Columns tab, select fields from the Available Fields list to include in the report, and then click Add, double-click, or drag them to the Column list. You must add at least one field to the Column list to be able to save the report. If you selected “Add default fields and sort order” when creating the report, the defined results list fields for the form are already in the Column list. You can select multiple fields at a time from the Available Fields list. To add all fields to the report, click Add All. You can include any field type except Diary fields in the report. Appendix C For your end users: Creating reports in a browser 169
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BMC Remedy Action Request System 7.
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Customer Support You can obtain tec
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Contents Preface 11 Audience . . .
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Deleting report definitions. . . .
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Appendix F Mid tier caching best pr
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Preface Audience IMPORTANT The comp
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Release Notes Information about new
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Chapter 1 Configuring the mid tier
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Configuring the external firewall C
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Accessing the Mid Tier Configuratio
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Table 1-1: Overview settings (Conti
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Table 1-2: General settings General
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Table 1-2: General settings (Contin
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Table 1-3: AR Server settings Figur
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1 In the Mid Tier Configuration Too
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Table 1-4: Cache settings (Continue
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Persistent Cache option Cache setti
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Cache settings How the prefetch pro
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Cache settings arsystem.ehcache.re
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Table 1-5: Maximum number of elemen
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User and group permissions for pref
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Table 1-6: Report settings Setting
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Connection settings Connection sett
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Connection Pool Status Table 1-9: C
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Logging Table 1-10: Log settings (S
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View logs Activate profiling Change
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Real Number field Decimal Number f
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Chapter 2 Customizing AR System sty
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Order of precedence Overview of CSS
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Table 2-1: Style sheets used in AR
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Figure 2-2: Associating a customize
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Figure 2-3: Customized style for bo
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Chapter 3 Working with applications
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Click this arrow to hide the toolba
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Header text Customizing views for f
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Table 3-1: Form Action fields (Shee
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Customizing views for forms in brow
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Figure 3-5: Application Properties
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URLs for forms and applications As
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Table 3-2: Supported parameters (Sh
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Figure 3-6: URL encoder utility 1 O
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URLs for forms and applications The
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URLs for forms and applications 6 C
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Using the Object List Using the Obj
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How a view is selected For the mid
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Including parameters in saved or de
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Form help text Field help text Figu
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Chapter 4 Configuring AR System for
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Figure 4-2: Designing a report Abou
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Managing reports with the Report fo
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Report form fields used by applicat
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Running a report by using an Open W
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Managing localized Crystal and Web
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Managing localized Crystal and Web
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Defining report types Defining repo
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Recommended entries Table 4-4: Run
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Setting limits on reports that user
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Chapter 5 Using Crystal reports wit
Page 117 and 118: Mid tier installation options for C
Page 119 and 120: Configuring BusinessObjects Enterpr
Page 121 and 122: Report definitions for Crystal repo
Page 123 and 124: ODBC driver configuration for Cryst
Page 125 and 126: Crystal Reports tips for the Web 8
Page 127 and 128: Appendix A For your end users: Tips
Page 129 and 130: Creating requests To restore the f
Page 131 and 132: Creating requests NOTE The rich-tex
Page 133 and 134: 3 Complete the following fields: 4
Page 135 and 136: How the Back button behaves How the
Page 137 and 138: Appendix B For your end users: Runn
Page 139 and 140: Finding a request by example Param
Page 141 and 142: Finding a request by example For ex
Page 143 and 144: 1 Click the Advanced Search button
Page 145 and 146: Table B-3: Keywords (Sheet 2 of 3)
Page 147 and 148: Values Using the advanced search ba
Page 149 and 150: Table B-4: Operators (Sheet 3 of 3)
Page 151 and 152: Saving searches To find all request
Page 153 and 154: Loading search criteria without exe
Page 155 and 156: Appendix C For your end users: Crea
Page 157 and 158: “Adding to or overriding a report
Page 159 and 160: Running reports Finding reports Run
Page 161 and 162: Running reports TIP Although you ca
Page 163 and 164: Exporting AR System reports Running
Page 165 and 166: Restrictions on modifying queries a
Page 167: 3 Delete, disable, or enable report
Page 171 and 172: Creating reports For example, a tub
Page 173 and 174: Creating reports Minimum—Shows t
Page 175 and 176: Using the advanced query builder Cr
Page 177 and 178: 1 Select the report in the Report C
Page 179 and 180: Creating reports Entries that are s
Page 181 and 182: Creating reports You can use text,
Page 183 and 184: Export file formats for AR System r
Page 185 and 186: Appendix D For your end users: Usin
Page 187 and 188: Drilling down to information in fla
Page 189 and 190: Appendix E ITSM 7.0.00 applications
Page 191 and 192: Appendix F Mid tier caching best pr
Page 193 and 194: Use the following steps to disable
Page 195 and 196: 3 Select the Pre-Load checkbox next
Page 197 and 198: Create, modify, or delete a form C
Page 199 and 200: Index A A B C D E F G H I J K L M N
Page 201 and 202: J A B C D E F G H I J K L M N O P Q
Page 203 and 204: A B C D E F G H I J K L M N O P Q R
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