BMC Remedy Action Request System 7.6.04: BMC Remedy Mid Tier ...

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BMC Remedy Action Request System 7.6.04 Report settings 42 BMC Remedy Mid Tier Guide The Report Settings page appears in the Mid Tier Configuration Tool and the AR Web ReportViewer Configuration Tool. It enables you to configure report settings for the mid tier and the AR Web ReportViewer. The mid tier uses the Reporting Working Directory option for all report types, but the other settings on this page apply only to Crystal reports. The Report Settings page displays different options, depending on your installed configuration: If the AR Web ReportViewer is installed with the mid tier, additional settings specific to BusinessObjects Enterprise and Crystal Reports Server appear on the Report Settings page in the Mid Tier Configuration Tool. If the AR Web ReportViewer is installed without the mid tier, the AR Web ReportViewer Configuration Tool is also installed. It is a subset of the Mid Tier Configuration Tool that contains only those settings needed to configure the AR Web ReportViewer. This section describes all the possible settings on the Report Settings page. For additional information about the AR Web ReportViewer and using the mid tier with Crystal reports, see “Using Crystal reports with AR System” on page 115. If the AR Web ReportViewer is installed without the mid tier, you can access the AR Web ReportViewer Configuration Tool from the BMC Software entry in the Windows Programs menu, or by using the URL to configreport.jsp, for example, http://ARWebReportViewerHost/arreports/shared/config/ configreport.jsp. Figure 1-7: Report Settings page with AR Web ReportViewer installed (all options)
Table 1-6: Report settings Setting Description Crystal/BO Report Engine Deployment (Mid Tier Configuration Tool only) How you are deploying your BOXI or Crystal Reports report engine: No Report Engine Select this if you are not using Crystal reports. BOXI/Crystal Report Server on this machine Report settings This selection appears only when the mid tier is installed on the Crystal reports server. BOXI/Crystal Report Server on a different machine without a mid tier but with AR Web ReportViewer installed. BOXI/Crystal Report Server on a different machine with a mid tier. Reporting Working Directory The working directory where the mid tier deposits report definitions to be picked up by the relevant report engine (Web, AR System, or BOXI/Crystal). Enter the complete (absolute) path for this directory, for example: ARSystemInstallDir\midtier\reports If this directory is not under the web server’s root document directory, configure your web server with a virtual directory to point to this directory. BOXI/Crystal Reports Server Location (Mid Tier Configuration Tool only) The URL prefix, including the host name and port number, if any, used to access the mid tier or AR Web ReportViewer on the BOXI or Crystal Reports server. For example, if the URL for the mid tier on the BOXI or Crystal Reports server machine is http://hostName:8080/arsys/, enter http://hostName:8080 If the context path is not arsys, then include the context path: http://hostName/contextPath or http://hostName:portNumber/contextPath CMS Machine Name Host name of the computer where the Crystal Reports Management server resides. Do not include the port number. CMS Machine Connection Details The Crystal reports product you are using: BusinessObjects Enterprise Crystal Reports Server Select one of these products, and then enter the following information: AR System ODBC Data Source Name—The name of the system DSN. If this field is blank, the default system DSN, AR System ODBC Data Source, is used. This is the recommended configuration. (The ODBC driver is installed on the Crystal reports server when the mid tier or AR Web ReportViewer is installed.) CMS Folder Name—(BusinessObjects Enterprise only) The name of the folder where the Crystal reports are published. CMS User Name and CMS Password—(BusinessObjects Enterprise only) The user name and password of a user with full administrator rights in the CMS. The mid tier uses this user information to log in to the CMS and publish the reports. Chapter 1 Configuring the mid tier 43
Page 1 and 2: BMC Remedy Action Request System 7.
Page 3 and 4: Customer Support You can obtain tec
Page 5 and 6: Contents Preface 11 Audience . . .
Page 7 and 8: Deleting report definitions. . . .
Page 9 and 10: Appendix F Mid tier caching best pr
Page 11 and 12: Preface Audience IMPORTANT The comp
Page 13 and 14: Release Notes Information about new
Page 15 and 16: Chapter 1 Configuring the mid tier
Page 17 and 18: Configuring the external firewall C
Page 19 and 20: Accessing the Mid Tier Configuratio
Page 21 and 22: Table 1-1: Overview settings (Conti
Page 23 and 24: Table 1-2: General settings General
Page 25 and 26: Table 1-2: General settings (Contin
Page 27 and 28: Table 1-3: AR Server settings Figur
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Page 33 and 34: Persistent Cache option Cache setti
Page 35 and 36: Cache settings How the prefetch pro
Page 37 and 38: Cache settings arsystem.ehcache.re
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Page 41: User and group permissions for pref
Page 45 and 46: Connection settings Connection sett
Page 47 and 48: Connection Pool Status Table 1-9: C
Page 49 and 50: Logging Table 1-10: Log settings (S
Page 51 and 52: View logs Activate profiling Change
Page 53 and 54: Real Number field Decimal Number f
Page 55 and 56: Chapter 2 Customizing AR System sty
Page 57 and 58: Order of precedence Overview of CSS
Page 59 and 60: Table 2-1: Style sheets used in AR
Page 61 and 62: Figure 2-2: Associating a customize
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Page 65 and 66: Chapter 3 Working with applications
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Page 69 and 70: Header text Customizing views for f
Page 71 and 72: Table 3-1: Form Action fields (Shee
Page 73 and 74: Customizing views for forms in brow
Page 75 and 76: Figure 3-5: Application Properties
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Page 79 and 80: Table 3-2: Supported parameters (Sh
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Page 83 and 84: URLs for forms and applications The
Page 85 and 86: URLs for forms and applications 6 C
Page 87 and 88: Using the Object List Using the Obj
Page 89 and 90: How a view is selected For the mid
Page 91 and 92: Including parameters in saved or de
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Form help text Field help text Figu
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Chapter 4 Configuring AR System for
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Figure 4-2: Designing a report Abou
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Managing reports with the Report fo
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Report form fields used by applicat
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Running a report by using an Open W
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Managing localized Crystal and Web
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Managing localized Crystal and Web
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Defining report types Defining repo
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Recommended entries Table 4-4: Run
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Setting limits on reports that user
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Chapter 5 Using Crystal reports wit
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Mid tier installation options for C
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Configuring BusinessObjects Enterpr
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Report definitions for Crystal repo
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ODBC driver configuration for Cryst
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Crystal Reports tips for the Web 8
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Appendix A For your end users: Tips
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Creating requests To restore the f
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Creating requests NOTE The rich-tex
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3 Complete the following fields: 4
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How the Back button behaves How the
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Appendix B For your end users: Runn
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Finding a request by example Param
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Finding a request by example For ex
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1 Click the Advanced Search button
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Table B-3: Keywords (Sheet 2 of 3)
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Values Using the advanced search ba
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Table B-4: Operators (Sheet 3 of 3)
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Saving searches To find all request
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Loading search criteria without exe
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Appendix C For your end users: Crea
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“Adding to or overriding a report
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Running reports Finding reports Run
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Running reports TIP Although you ca
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Exporting AR System reports Running
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Restrictions on modifying queries a
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3 Delete, disable, or enable report
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Figure C-4: Example list report bas
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Creating reports For example, a tub
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Creating reports Minimum—Shows t
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Using the advanced query builder Cr
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1 Select the report in the Report C
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Creating reports Entries that are s
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Creating reports You can use text,
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Export file formats for AR System r
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Appendix D For your end users: Usin
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Drilling down to information in fla
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Appendix E ITSM 7.0.00 applications
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Appendix F Mid tier caching best pr
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Use the following steps to disable
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3 Select the Pre-Load checkbox next
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Create, modify, or delete a form C
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Index A A B C D E F G H I J K L M N
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J A B C D E F G H I J K L M N O P Q
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A B C D E F G H I J K L M N O P Q R
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