BMC Remedy Action Request System 7.6.04: BMC Remedy Mid Tier ...

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BMC Remedy Action Request System 7.6.04 90 BMC Remedy Mid Tier Guide A view is determined as follows: 1 The system selects the view that the user has requested or by way of workflow. If no view is requested, or if the requested view does not exist, the default view is used. 2 The system selects a view that is appropriate for the client that the user is running. If the client is on the Web, the system selects a view according to the Prefer Standard/Windows View option in the Mid Tier Configuration Tool. See Chapter 1, “Configuring the mid tier,” and the Form and Application Objects Guide, “How a form view is selected for the user,” page 394. 3 The system selects a view that is appropriate for the user’s locale. If there is not an exact match, a fallback mechanism finds the closest possible locale to the one requested. The resulting view is then displayed for use. How locale is established URLs do not contain locale information. The system determines the correct locale in the following ways: If the user is not logged in, the system uses the browser's preferred locale list in prioritized order to try to match the closest locale. The World Wide Web Consortium (W3C) recommends this method for choosing a locale for a web page. If the user is logged in, the system uses the user’s preferences to set the locale. If no locale is set in the user preferences, then the system uses the browsersupplied list. Setting up searches for your end users Three types of searches are available for browsers: Saved searches—Searches that users can create and save for a form. Saved searches are saved to a system form called AR System Searches Preference. Each search is an entry in this form. Users must have this form installed in their preference server to save searches on the web. If you do not have this form installed, import it by using BMC Remedy Developer Studio. Recent searches—A list of searches that a user has executed recently. When a user executes a new search, it is added to the list of recent searches. The number of recent searches is configured in the AR System User Preference form. If the maximum number of recent searches has been reached, the oldest of the recent searches is replaced by the newest search. These searches are also saved in the AR System Searches Preference form. Defined searches—Searches defined by the administrator. Each defined search is associated with a specific form view, and is stored as part of the properties for that view.
Including parameters in saved or defined searches NOTE Searches saved on the web cannot be accessed from BMC Remedy User, and searches saved in BMC Remedy User cannot be accessed on the web. The Searches button opens a menu in which users can save searches and to open defined, saved, and recent searches. The button is enabled for users only if you have specified a preference server and have the AR System Searches Preference form installed. This form pertains only to defined and saved searches on the web. Figure 3-10: Searches menu in toolbar of a form displayed in a browser For information about creating and saving searches, see Appendix B, “For your end users: Running and saving searches on the Web.” Including parameters in saved or defined searches You can include parameters in a saved or defined search by specifying a value in the format $parameter$. When a user runs a parameterized search, a dialog box opens and prompts the user to enter a specific value for the parameter. Parameterized searches are not saved in recent search menus. NOTE Parameterized searches cannot be executed in BMC Remedy User. To define a search with parameters 1 In BMC Remedy Developer Studio, open the form for which you want to define a search. 2 Click the tab of the View that you want to customize. 3 In the Properties tab for the view (click in an empty part of the form to see these properties), click Defined Searches, and click the ellipsis (...) button. 4 Click Add. 5 Enter the appropriate information in the following fields: Name—The administrator-defined name for the search. Description—A short description of what the search does; for example, “Search for tickets by submitter.” If a description does not exist for a search, the name is used instead. Chapter 3 Working with applications that will be viewed in a browser 91
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BMC Remedy Action Request System 7.
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Customer Support You can obtain tec
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Contents Preface 11 Audience . . .
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Deleting report definitions. . . .
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Appendix F Mid tier caching best pr
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Preface Audience IMPORTANT The comp
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Release Notes Information about new
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Chapter 1 Configuring the mid tier
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Configuring the external firewall C
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Accessing the Mid Tier Configuratio
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Table 1-1: Overview settings (Conti
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Table 1-2: General settings General
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Table 1-2: General settings (Contin
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Table 1-3: AR Server settings Figur
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1 In the Mid Tier Configuration Too
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Table 1-4: Cache settings (Continue
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Persistent Cache option Cache setti
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Cache settings How the prefetch pro
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Cache settings arsystem.ehcache.re
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Page 41 and 42: User and group permissions for pref
Page 43 and 44: Table 1-6: Report settings Setting
Page 45 and 46: Connection settings Connection sett
Page 47 and 48: Connection Pool Status Table 1-9: C
Page 49 and 50: Logging Table 1-10: Log settings (S
Page 51 and 52: View logs Activate profiling Change
Page 53 and 54: Real Number field Decimal Number f
Page 55 and 56: Chapter 2 Customizing AR System sty
Page 57 and 58: Order of precedence Overview of CSS
Page 59 and 60: Table 2-1: Style sheets used in AR
Page 61 and 62: Figure 2-2: Associating a customize
Page 63 and 64: Figure 2-3: Customized style for bo
Page 65 and 66: Chapter 3 Working with applications
Page 67 and 68: Click this arrow to hide the toolba
Page 69 and 70: Header text Customizing views for f
Page 71 and 72: Table 3-1: Form Action fields (Shee
Page 73 and 74: Customizing views for forms in brow
Page 75 and 76: Figure 3-5: Application Properties
Page 77 and 78: URLs for forms and applications As
Page 79 and 80: Table 3-2: Supported parameters (Sh
Page 81 and 82: Figure 3-6: URL encoder utility 1 O
Page 83 and 84: URLs for forms and applications The
Page 85 and 86: URLs for forms and applications 6 C
Page 87 and 88: Using the Object List Using the Obj
Page 89: How a view is selected For the mid
Page 93 and 94: Form help text Field help text Figu
Page 95 and 96: Chapter 4 Configuring AR System for
Page 97 and 98: Figure 4-2: Designing a report Abou
Page 99 and 100: Managing reports with the Report fo
Page 101 and 102: Report form fields used by applicat
Page 103 and 104: Running a report by using an Open W
Page 105 and 106: Managing localized Crystal and Web
Page 107 and 108: Managing localized Crystal and Web
Page 109 and 110: Defining report types Defining repo
Page 111 and 112: Recommended entries Table 4-4: Run
Page 113 and 114: Setting limits on reports that user
Page 115 and 116: Chapter 5 Using Crystal reports wit
Page 117 and 118: Mid tier installation options for C
Page 119 and 120: Configuring BusinessObjects Enterpr
Page 121 and 122: Report definitions for Crystal repo
Page 123 and 124: ODBC driver configuration for Cryst
Page 125 and 126: Crystal Reports tips for the Web 8
Page 127 and 128: Appendix A For your end users: Tips
Page 129 and 130: Creating requests To restore the f
Page 131 and 132: Creating requests NOTE The rich-tex
Page 133 and 134: 3 Complete the following fields: 4
Page 135 and 136: How the Back button behaves How the
Page 137 and 138: Appendix B For your end users: Runn
Page 139 and 140: Finding a request by example Param
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Finding a request by example For ex
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1 Click the Advanced Search button
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Table B-3: Keywords (Sheet 2 of 3)
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Values Using the advanced search ba
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Table B-4: Operators (Sheet 3 of 3)
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Saving searches To find all request
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Loading search criteria without exe
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Appendix C For your end users: Crea
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“Adding to or overriding a report
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Running reports Finding reports Run
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Running reports TIP Although you ca
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Exporting AR System reports Running
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Restrictions on modifying queries a
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3 Delete, disable, or enable report
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Figure C-4: Example list report bas
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Creating reports For example, a tub
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Creating reports Minimum—Shows t
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Using the advanced query builder Cr
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1 Select the report in the Report C
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Creating reports Entries that are s
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Creating reports You can use text,
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Export file formats for AR System r
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Appendix D For your end users: Usin
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Drilling down to information in fla
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Appendix E ITSM 7.0.00 applications
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Appendix F Mid tier caching best pr
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Use the following steps to disable
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3 Select the Pre-Load checkbox next
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Create, modify, or delete a form C
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Index A A B C D E F G H I J K L M N
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J A B C D E F G H I J K L M N O P Q
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A B C D E F G H I J K L M N O P Q R
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BMC Remedy Action Request System 7.6.04: BMC Remedy Mid Tier ...

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