BMC Remedy Action Request System 7.6.04: BMC Remedy Mid Tier ...
BMC Remedy Action Request System 7.6.04: BMC Remedy Mid Tier ...
BMC Remedy Action Request System 7.6.04: BMC Remedy Mid Tier ...
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<strong>BMC</strong> <strong>Remedy</strong> <strong>Action</strong> <strong>Request</strong> <strong>System</strong> <strong>7.6.04</strong><br />
118 <strong>BMC</strong> <strong>Remedy</strong> <strong>Mid</strong> <strong>Tier</strong> Guide<br />
If you select AR Crystal Web Application, the installer prompts you for further<br />
information about Crystal reports settings. You can provide these settings at<br />
installation time or after installation. See “Configuring the Crystal reports<br />
integration” on page 118 and “Report settings” on page 42.<br />
NOTE<br />
To view Crystal reports in <strong>BMC</strong> <strong>Remedy</strong> User, select the client installer option for<br />
Crystal Reports. This installs the Crystal Reports XI reader libraries along with the<br />
<strong>BMC</strong> <strong>Remedy</strong> User.<br />
Configuring the Crystal reports integration<br />
To complete the configuration, you must set the correct report settings for the<br />
mid tier and the AR Web ReportViewer, and certain configuration settings and<br />
directory permissions for BusinessObjects Enterprise or Crystal Reports Server.<br />
Configuring AR <strong>System</strong> settings for Crystal reports<br />
Configure the AR <strong>System</strong> report settings for Crystal reports using the Report<br />
Settings page of the <strong>Mid</strong> <strong>Tier</strong> Configuration Tool or the AR Web ReportViewer<br />
Configuration Tool. For information about how to set the options in the Report<br />
Settings page, see “Report settings” on page 42.<br />
Which tool you use depends upon where you have installed the mid tier and<br />
AR Web ReportViewer:<br />
If the mid tier and AR Web ReportViewer are installed together on the same<br />
computer as the BusinessObjects or Crystal Reports server, you use the <strong>Mid</strong> <strong>Tier</strong><br />
Configuration tool to set the report settings.<br />
If the mid tier is installed on a different computer, then you use the<br />
AR Web ReportViewer Configuration tool to configure the<br />
AR Web ReportViewer, and the <strong>Mid</strong> <strong>Tier</strong> Configuration tool to configure the<br />
report settings for the mid tier.<br />
You can access the <strong>Mid</strong> <strong>Tier</strong> Configuration tool at<br />
http://mid<strong>Tier</strong>Host/arsys/shared/config/config.jsp.<br />
If the AR Web ReportViewer is installed separately, you can access the<br />
AR Web ReportViewer Configuration tool at<br />
http://ARWebReportViewerHost/arreports/shared/config/<br />
configreport.jsp.