BMC Remedy Action Request System 7.6.04: BMC Remedy Mid Tier ...

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BMC Remedy Action Request System 7.6.04 Using the AR System Object List 128 BMC Remedy Mid Tier Guide If the AR System Object List is enabled, you can use it to access forms and applications in your browser. Figure A-1: Object List example Opening forms and applications from the Object List To open a form, select the form name and click Open New or Open Search. To open an application, select the application and click Open. NOTE The Show Hidden check box is visible to administrators only. Searching for forms or applications in the Object List By default, the Object List displays all available forms and applications for your mid tier. You can restrict the display to specific forms, applications, and servers by using any of the following methods: To find objects in a specific server, enter all or part of the server name in the Server field and click Search. To find an application, enter all or part of the application name in the Application field, and click Search. To find a form, enter all or part of the form name in the Name field and click Search.
Creating requests To restore the full list of forms and applications, clear the Server, Application, and Name fields, and click Search. To find an application or form by keyword, enter a word or a phrase from the name and click Search. The search is conducted only on the Name column. Use the following criteria: The name of a form or any sequence of letters contained in the form or application name. For example, if the form name is Purchase Requisition and you enter requ, the form is found. Multiple, nonsequential words or search operators are not valid as keywords. You can also arrange items in the list by name, server, or type by clicking the appropriate column headings. Choosing how forms and applications are displayed All the forms and applications on all servers to which you have access are listed in the table by default. To restrict the list to a specific server, enter the server name in the Server field, and click Search. You can arrange the list of forms and applications by Name, Server, or Type by clicking on the appropriate column heading. The Show Hidden check box is available only to administrators. When selected, it displays hidden objects. Creating requests A request is a record related to a specific task. For example, a request could be a description of a software problem or a purchase order from a customer. When you create a request, you enter each piece of information about the request in a field. When you save the request, it is added to the database. If you have permissions, you can open requests and modify them. Only administrators and subadministrators can delete requests. To create a new request 1 Open the form. 2 Click New Request. 3 Fill in the appropriate fields in the form. 4 Click Save. Appendix A For your end users: Tips for using applications in a browser 129
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BMC Remedy Action Request System 7.
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Customer Support You can obtain tec
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Contents Preface 11 Audience . . .
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Deleting report definitions. . . .
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Appendix F Mid tier caching best pr
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Preface Audience IMPORTANT The comp
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Release Notes Information about new
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Chapter 1 Configuring the mid tier
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Configuring the external firewall C
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Accessing the Mid Tier Configuratio
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Table 1-1: Overview settings (Conti
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Table 1-2: General settings General
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Table 1-2: General settings (Contin
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Table 1-3: AR Server settings Figur
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1 In the Mid Tier Configuration Too
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Table 1-4: Cache settings (Continue
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Persistent Cache option Cache setti
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Cache settings How the prefetch pro
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Cache settings arsystem.ehcache.re
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Table 1-5: Maximum number of elemen
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User and group permissions for pref
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Table 1-6: Report settings Setting
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Connection settings Connection sett
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Connection Pool Status Table 1-9: C
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Logging Table 1-10: Log settings (S
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View logs Activate profiling Change
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Real Number field Decimal Number f
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Chapter 2 Customizing AR System sty
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Order of precedence Overview of CSS
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Table 2-1: Style sheets used in AR
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Figure 2-2: Associating a customize
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Figure 2-3: Customized style for bo
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Chapter 3 Working with applications
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Click this arrow to hide the toolba
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Header text Customizing views for f
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Table 3-1: Form Action fields (Shee
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Customizing views for forms in brow
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Figure 3-5: Application Properties
Page 77 and 78: URLs for forms and applications As
Page 79 and 80: Table 3-2: Supported parameters (Sh
Page 81 and 82: Figure 3-6: URL encoder utility 1 O
Page 83 and 84: URLs for forms and applications The
Page 85 and 86: URLs for forms and applications 6 C
Page 87 and 88: Using the Object List Using the Obj
Page 89 and 90: How a view is selected For the mid
Page 91 and 92: Including parameters in saved or de
Page 93 and 94: Form help text Field help text Figu
Page 95 and 96: Chapter 4 Configuring AR System for
Page 97 and 98: Figure 4-2: Designing a report Abou
Page 99 and 100: Managing reports with the Report fo
Page 101 and 102: Report form fields used by applicat
Page 103 and 104: Running a report by using an Open W
Page 105 and 106: Managing localized Crystal and Web
Page 107 and 108: Managing localized Crystal and Web
Page 109 and 110: Defining report types Defining repo
Page 111 and 112: Recommended entries Table 4-4: Run
Page 113 and 114: Setting limits on reports that user
Page 115 and 116: Chapter 5 Using Crystal reports wit
Page 117 and 118: Mid tier installation options for C
Page 119 and 120: Configuring BusinessObjects Enterpr
Page 121 and 122: Report definitions for Crystal repo
Page 123 and 124: ODBC driver configuration for Cryst
Page 125 and 126: Crystal Reports tips for the Web 8
Page 127: Appendix A For your end users: Tips
Page 131 and 132: Creating requests NOTE The rich-tex
Page 133 and 134: 3 Complete the following fields: 4
Page 135 and 136: How the Back button behaves How the
Page 137 and 138: Appendix B For your end users: Runn
Page 139 and 140: Finding a request by example Param
Page 141 and 142: Finding a request by example For ex
Page 143 and 144: 1 Click the Advanced Search button
Page 145 and 146: Table B-3: Keywords (Sheet 2 of 3)
Page 147 and 148: Values Using the advanced search ba
Page 149 and 150: Table B-4: Operators (Sheet 3 of 3)
Page 151 and 152: Saving searches To find all request
Page 153 and 154: Loading search criteria without exe
Page 155 and 156: Appendix C For your end users: Crea
Page 157 and 158: “Adding to or overriding a report
Page 159 and 160: Running reports Finding reports Run
Page 161 and 162: Running reports TIP Although you ca
Page 163 and 164: Exporting AR System reports Running
Page 165 and 166: Restrictions on modifying queries a
Page 167 and 168: 3 Delete, disable, or enable report
Page 169 and 170: Figure C-4: Example list report bas
Page 171 and 172: Creating reports For example, a tub
Page 173 and 174: Creating reports Minimum—Shows t
Page 175 and 176: Using the advanced query builder Cr
Page 177 and 178: 1 Select the report in the Report C
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Creating reports Entries that are s
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Creating reports You can use text,
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Export file formats for AR System r
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Appendix D For your end users: Usin
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Drilling down to information in fla
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Appendix E ITSM 7.0.00 applications
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Appendix F Mid tier caching best pr
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Use the following steps to disable
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3 Select the Pre-Load checkbox next
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Create, modify, or delete a form C
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Index A A B C D E F G H I J K L M N
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J A B C D E F G H I J K L M N O P Q
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A B C D E F G H I J K L M N O P Q R
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