BMC Remedy Action Request System 7.6.04: BMC Remedy Mid Tier ...
BMC Remedy Action Request System 7.6.04: BMC Remedy Mid Tier ...
BMC Remedy Action Request System 7.6.04: BMC Remedy Mid Tier ...
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<strong>BMC</strong> <strong>Remedy</strong> <strong>Action</strong> <strong>Request</strong> <strong>System</strong> <strong>7.6.04</strong><br />
52 <strong>BMC</strong> <strong>Remedy</strong> <strong>Mid</strong> <strong>Tier</strong> Guide<br />
To verify that the new configuration password is in effect, log out of the <strong>Mid</strong> <strong>Tier</strong><br />
Configuration Tool and log in again.<br />
HTTP tracing in the mid tier<br />
HTTP TRACE request method returns HTTP header information, which you can<br />
use to debug code. By default, the HTTP TRACE function is disabled on the mid<br />
tier. To enable the function, add the following line to the config.properties file:<br />
arsystem.enableHttpTrace=true<br />
WARNING<br />
The mid tier has no control over the host application server. If the host server is not<br />
configured to have HTTP TRACE disabled, then the information that the host<br />
discloses still exists.<br />
Setting user preferences<br />
Centralized preferences help users who want to have the same settings and<br />
customizations available when they use multiple computers. Users logging in to<br />
web clients must use centralized preferences to store preferences, and any changes<br />
that are made take effect immediately.<br />
The administrator or browser users can set preferences by updating the AR <strong>System</strong><br />
User Preference form, which is available at the following case-sensitive URL:<br />
http://mid<strong>Tier</strong>Server/arsys/forms/AR<strong>System</strong>Server/AR <strong>System</strong> User<br />
Preference<br />
The mid tier does not use the operating system locale settings. It uses the<br />
preference records created in the AR <strong>System</strong> User Preference form if the AR<br />
<strong>System</strong> server on which the form resides is enabled as a preference server. (See<br />
“General settings” on page 22. For details about the fields on each tab in this form,<br />
see the Configuration Guide, “AR <strong>System</strong> User Preference form,” page 87.) If a user<br />
does not have a preference record, the default Java settings for the operating<br />
system’s locale are used.<br />
Conversely, <strong>BMC</strong> <strong>Remedy</strong> User honors operating system locale settings when the<br />
user is not using a preference server and when no locale is set in the Options dialog<br />
box in <strong>BMC</strong> <strong>Remedy</strong> User. The following field types use the operating system’s<br />
locale information when parsing:<br />
Date/Time field<br />
Date field<br />
Time field<br />
Currency field