BMC Remedy Action Request System 7.6.04: BMC Remedy Mid Tier ...

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BMC Remedy Action Request System 7.6.04 Table 1-4: Cache settings Setting Description Definition Change Check Interval (Seconds) 30 BMC Remedy Mid Tier Guide The interval (in seconds) at which cache information is automatically updated. The default value is 3600 seconds. To change the interval, enter the new number of seconds in this field. For Development cache mode, the value must be 0. For Production cache mode, the value must be greater than 0. If you do not want the cache to be updated, clear the Perform Check check box. Note: In Development cache mode, application-level changes are not automatically updated in the mid tier cache. For example, if you change an application's primary form and then reload the page, the old primary form is displayed. To display the new primary form on reload, you must click the Flush Cache button. For information about Development and Production modes, see the Configuration Guide, “Configuring a server’s cache mode,” page 168. Perform Check Indicates whether you want the cache to be updated automatically. You can still update the cache manually by clicking the Flush Cache button. If the check box is: Update Flashboard Definition Interval (Seconds) Selected—The cache will be updated automatically at the interval that you specify in the Definition Change Check Interval field. Cleared—The cache will not be updated automatically. If the system is in the process of flushing the cache when you clear the check box, the current cache flush will continue until that session is completed. The interval (in seconds) at which the server updates the Flashboards cache information. Set this value to 0 to disable caching. The default value is 0. See the BMC Remedy Flashboards Guide. Resource Check Interval (Seconds) The time limit (in seconds) for which resources (such as images, .css files, and JavaScript files) can be used. The default is 300 seconds. If a user closes a form and opens it again within the specified expiry time, the image is cached and is not downloaded again. This helps increase the mid tier’s performance. Enable Cache Persistence Specifies whether forms cached in memory are written to files for faster retrieval. If the check box is: Selected—Forms cached in memory are written to files. This option enables faster retrieval of forms when the server is restarted. Cleared—Forms cached in memory are not written to files. AR System forms can be stored on disk only after Enable Cache Persistence is selected. AR System forms loaded before the Enable Cache Persistence is selected are not saved to disk. For more information, see “Persistent Cache option” on page 33.
Table 1-4: Cache settings (Continued) Cache table Cache settings Setting Description Flush Cache Removes all items from the caches that the mid tier maintains. The next time the mid tier needs those objects, the most up-to-date versions are retrieved from the AR System server. Sync Cache For the selected servers, clears the cache only for the objects that have been changed. For more information, see “Sync cache option” on page 31. Prefetch Configuration A text area where you can update the contents of the prefetchConfig.xml file. You can also edit a copy of this file directly. It is in the WEB-INF/classes subdirectory. For more information, see “Editing the PrefetchConfig.xml file” on page 40. Sync cache option The cache table (below the prefetch configuration text box) shows the following information about different cached objects and how they change: Object name—The type of object in the cache. Object count—The number of objects in the cache. Hit count—The number of times an object is found in the cache. Miss count—The number of times an object is not found in the cache. Last flush—The time that particular type of object was last flushed from the cache and the reason for the flush. This table is useful for monitoring your application’s performance. If objects are being flushed due to server definition changes, serious performance degradation can occur. To enable faster previewing of changes to forms and applications in a browser, and to enable users to see updated information more quickly, you can use the Sync Cache option for the available servers. Selecting this option for a server clears only those objects that have changed on that server since the last time the cache was cleared. The Sync Cache operation synchronizes any of the following objects, if the changed timestamp on AR Server is more recent than the cached item in the mid tier cache: Forms Active links Containers (guides, applications, web services) Menus (character menus) Sync Cache completely removes and rebuilds the following cache items since the performance hit is minimal: Chapter 1 Configuring the mid tier 31
Page 1 and 2: BMC Remedy Action Request System 7.
Page 3 and 4: Customer Support You can obtain tec
Page 5 and 6: Contents Preface 11 Audience . . .
Page 7 and 8: Deleting report definitions. . . .
Page 9 and 10: Appendix F Mid tier caching best pr
Page 11 and 12: Preface Audience IMPORTANT The comp
Page 13 and 14: Release Notes Information about new
Page 15 and 16: Chapter 1 Configuring the mid tier
Page 17 and 18: Configuring the external firewall C
Page 19 and 20: Accessing the Mid Tier Configuratio
Page 21 and 22: Table 1-1: Overview settings (Conti
Page 23 and 24: Table 1-2: General settings General
Page 25 and 26: Table 1-2: General settings (Contin
Page 27 and 28: Table 1-3: AR Server settings Figur
Page 29: 1 In the Mid Tier Configuration Too
Page 33 and 34: Persistent Cache option Cache setti
Page 35 and 36: Cache settings How the prefetch pro
Page 37 and 38: Cache settings arsystem.ehcache.re
Page 39 and 40: Table 1-5: Maximum number of elemen
Page 41 and 42: User and group permissions for pref
Page 43 and 44: Table 1-6: Report settings Setting
Page 45 and 46: Connection settings Connection sett
Page 47 and 48: Connection Pool Status Table 1-9: C
Page 49 and 50: Logging Table 1-10: Log settings (S
Page 51 and 52: View logs Activate profiling Change
Page 53 and 54: Real Number field Decimal Number f
Page 55 and 56: Chapter 2 Customizing AR System sty
Page 57 and 58: Order of precedence Overview of CSS
Page 59 and 60: Table 2-1: Style sheets used in AR
Page 61 and 62: Figure 2-2: Associating a customize
Page 63 and 64: Figure 2-3: Customized style for bo
Page 65 and 66: Chapter 3 Working with applications
Page 67 and 68: Click this arrow to hide the toolba
Page 69 and 70: Header text Customizing views for f
Page 71 and 72: Table 3-1: Form Action fields (Shee
Page 73 and 74: Customizing views for forms in brow
Page 75 and 76: Figure 3-5: Application Properties
Page 77 and 78: URLs for forms and applications As
Page 79 and 80: Table 3-2: Supported parameters (Sh
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Figure 3-6: URL encoder utility 1 O
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URLs for forms and applications The
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URLs for forms and applications 6 C
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Using the Object List Using the Obj
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How a view is selected For the mid
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Including parameters in saved or de
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Form help text Field help text Figu
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Chapter 4 Configuring AR System for
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Figure 4-2: Designing a report Abou
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Managing reports with the Report fo
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Report form fields used by applicat
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Running a report by using an Open W
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Managing localized Crystal and Web
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Managing localized Crystal and Web
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Defining report types Defining repo
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Recommended entries Table 4-4: Run
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Setting limits on reports that user
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Chapter 5 Using Crystal reports wit
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Mid tier installation options for C
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Configuring BusinessObjects Enterpr
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Report definitions for Crystal repo
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ODBC driver configuration for Cryst
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Crystal Reports tips for the Web 8
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Appendix A For your end users: Tips
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Creating requests To restore the f
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Creating requests NOTE The rich-tex
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3 Complete the following fields: 4
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How the Back button behaves How the
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Appendix B For your end users: Runn
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Finding a request by example Param
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Finding a request by example For ex
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1 Click the Advanced Search button
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Table B-3: Keywords (Sheet 2 of 3)
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Values Using the advanced search ba
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Table B-4: Operators (Sheet 3 of 3)
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Saving searches To find all request
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Loading search criteria without exe
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Appendix C For your end users: Crea
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“Adding to or overriding a report
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Running reports Finding reports Run
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Running reports TIP Although you ca
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Exporting AR System reports Running
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Restrictions on modifying queries a
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3 Delete, disable, or enable report
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Figure C-4: Example list report bas
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Creating reports For example, a tub
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Creating reports Minimum—Shows t
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Using the advanced query builder Cr
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1 Select the report in the Report C
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Creating reports Entries that are s
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Creating reports You can use text,
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Export file formats for AR System r
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Appendix D For your end users: Usin
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Drilling down to information in fla
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Appendix E ITSM 7.0.00 applications
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Appendix F Mid tier caching best pr
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Use the following steps to disable
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3 Select the Pre-Load checkbox next
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Create, modify, or delete a form C
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Index A A B C D E F G H I J K L M N
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J A B C D E F G H I J K L M N O P Q
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A B C D E F G H I J K L M N O P Q R
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