BMC Remedy Action Request System 7.6.04: BMC Remedy Mid Tier ...

BMC Remedy Action Request System 7.6.04
About using Crystal reports with AR System
116 BMC Remedy Mid Tier Guide
By installing the appropriate SAP BusinessObjects or SAP Crystal Reports
components (not included with AR System), you can create or use Crystal reports
based on AR System data and make them available to AR System users.
To view Crystal reports designed for AR System on the Web, you must install one
of the following products on a Windows computer:
SAP BusinessObjects Enterprise (BOXI), for managed reports
Crystal Reports Server, configured for unmanaged reports
“Managed” reports are cached with their data by the BusinessObjects Central
Management Server (CMS). This allows you to take advantage of BusinessObjects
server functionality such as scheduling reports. “Unmanaged” reports are
generated on demand (at run time) and are then discarded.
For information about which versions of these products are supported with the
current version of AR System, see the compatibility matrix at
http://www.bmc.com/support.
Architectural overview—the mid tier and Crystal reports
To make Crystal reports available to AR System Web users, the mid tier uses the
AR Web ReportViewer to communicate with the Central Management Server
(CMS). The AR Web ReportViewer passes the report query, user credentials, and
other report information to the CMS for processing.
The CMS is the server component of BusinessObjects Enterprise and Crystal
Reports Server. It listens for and executes report requests, using the AR System
ODBC driver to retrieve the AR System data, publishes the report in the Crystal
environment and renders it for display in the browser.
The AR Web ReportViewer is a component of the mid tier. It can be installed
together with the mid tier or as a separate component, but it must reside on the
same computer as the CMS.
Once the necessary components have been installed together and configured, any
authorized AR System mid tier can direct requests for Crystal reports to the
mid tier or AR Web ReportViewer on the Crystal reports server.
You must use one of the following configurations:
Install BMC Remedy Mid Tier on the same Windows computer as the CMS. In
this case the AR Web ReportViewer is installed as part of the mid tier.
Install the mid tier on a separate computer (any supported platform), and install
only the AR Web ReportViewer on the same Windows computer as the CMS.
BusinessObjects Enterprise or Crystal Reports Server and the
AR Web ReportViewer must be installed on a Windows computer because the
CMS uses the AR System ODBC Driver to contact the AR System server when
retrieving report data.