BMC Remedy Action Request System 7.6.04: BMC Remedy Mid Tier ...

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BMC Remedy Action Request System 7.6.04 142 BMC Remedy Mid Tier Guide NOTE You can override a field’s search style by using a leading percent sign. For example, if the field’s search style is Equal and you enter %Rob into the Submitter field, your search finds Robert Smith and Jim Robertson (not only equal matches to %Rob). However, if you use a leading percent sign, you lose any faster search times that would result from using the Equal or Leading search styles. See “Search styles in character fields” on page 139. Using wildcard symbols as explicit characters in a form To search for the actual characters that serve as wildcard symbols, you must force the system to interpret these wildcard characters as explicit characters. For example, you might need to search for all instances of the percent sign instead of using the percent sign as a wildcard symbol. To search for the percent sign (%), underscore (_), or open bracket ([) as an explicit character, enclose the character in square brackets. For example, if you enter the percent sign in square brackets ([%]), the system searches for instances of the percent sign instead of using it as a wildcard character. The close bracket (]) functions as a wildcard only when it is accompanied by an open bracket ([). The hyphen (-) functions as a wildcard character only when preceded by an open bracket ([) or an open bracket with a caret ([^). Using the advanced search bar You can use the advanced search bar to define a more complex set of criteria than you can specify by using only fields in a form. For example, you can search for all requests with two different values in the same field. Thus, you could search for all requests that have a status of Fixed or Closed. To show or hide the advanced search bar, click the Advanced Search button in a search window. When visible, it appears at the bottom of the browser window. When you specify search criteria in the advanced search bar, you can use the same operators as in the form, and several more. See “Using relational operators in the advanced search bar” on page 147. For more information, see “Examples of advanced search bar statements” on page 150. NOTE If you enter search criteria in the advanced search bar and then hide the advanced search bar, the criteria is still used to find matching requests. If you have entered criteria in the advanced search bar and then decide not to use it, you must clear the advanced search bar before you hide it.
1 Click the Advanced Search button in a search window. To build an advanced search Using the advanced search bar 2 Define a search statement in the Advanced Search bar. If you use relational operators, observe the appropriate operator precedence. (See “Using relational operators in a search” on page 140.) 3 Click Search. Advanced search bar conventions The easiest way to build your search in the advanced search bar is to select the fields, status history fields, keywords, values, currency codes, currency field subvalues, and selection field values directly from the Fields menu to the right of the bar. When you choose items directly from this menu, the correct syntax is automatically entered. You can also type the information directly into the advanced search bar. If you choose this option, observe the conventions listed in the following sections. Fields Enclose field labels in single quotation marks. For example: ’Short Description’ If a field name contains a single quotation mark (such as an apostrophe), add another single quotation mark next to it. For example, if the field is named Submitter’s Phone Number, enter it as ’Submitter’’s Phone Number’. To search on a field that does not have a label, see your administrator for the field ID. Use this ID instead of the name enclosed in single quotation marks. NOTE Instead of entering the field label and the quotation marks into the advanced search bar, click the field’s label in the form, or select the field from the Field List dialog box. The field name is automatically added, with the correct syntax, to the search statement. Status history fields Status history fields must have all of the following information enclosed within single quotation marks: The name or ID of the status history field followed by a period. The name or index of the status value that you want to match followed by a period. The keyword USER (for the user who changed the request to that status) or TIME (for the time last changed to that status). The following example uses names: ’Status History.Fixed.TIME’ < “07/01/08” Appendix B For your end users: Running and saving searches on the Web 143
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BMC Remedy Action Request System 7.
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Customer Support You can obtain tec
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Contents Preface 11 Audience . . .
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Deleting report definitions. . . .
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Appendix F Mid tier caching best pr
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Preface Audience IMPORTANT The comp
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Release Notes Information about new
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Chapter 1 Configuring the mid tier
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Configuring the external firewall C
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Accessing the Mid Tier Configuratio
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Table 1-1: Overview settings (Conti
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Table 1-2: General settings General
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Table 1-2: General settings (Contin
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Table 1-3: AR Server settings Figur
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1 In the Mid Tier Configuration Too
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Table 1-4: Cache settings (Continue
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Persistent Cache option Cache setti
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Cache settings How the prefetch pro
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Cache settings arsystem.ehcache.re
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Table 1-5: Maximum number of elemen
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User and group permissions for pref
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Table 1-6: Report settings Setting
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Connection settings Connection sett
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Connection Pool Status Table 1-9: C
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Logging Table 1-10: Log settings (S
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View logs Activate profiling Change
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Real Number field Decimal Number f
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Chapter 2 Customizing AR System sty
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Order of precedence Overview of CSS
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Table 2-1: Style sheets used in AR
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Figure 2-2: Associating a customize
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Figure 2-3: Customized style for bo
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Chapter 3 Working with applications
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Click this arrow to hide the toolba
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Header text Customizing views for f
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Table 3-1: Form Action fields (Shee
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Customizing views for forms in brow
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Figure 3-5: Application Properties
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URLs for forms and applications As
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Table 3-2: Supported parameters (Sh
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Figure 3-6: URL encoder utility 1 O
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URLs for forms and applications The
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URLs for forms and applications 6 C
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Using the Object List Using the Obj
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How a view is selected For the mid
Page 91 and 92: Including parameters in saved or de
Page 93 and 94: Form help text Field help text Figu
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Page 97 and 98: Figure 4-2: Designing a report Abou
Page 99 and 100: Managing reports with the Report fo
Page 101 and 102: Report form fields used by applicat
Page 103 and 104: Running a report by using an Open W
Page 105 and 106: Managing localized Crystal and Web
Page 107 and 108: Managing localized Crystal and Web
Page 109 and 110: Defining report types Defining repo
Page 111 and 112: Recommended entries Table 4-4: Run
Page 113 and 114: Setting limits on reports that user
Page 115 and 116: Chapter 5 Using Crystal reports wit
Page 117 and 118: Mid tier installation options for C
Page 119 and 120: Configuring BusinessObjects Enterpr
Page 121 and 122: Report definitions for Crystal repo
Page 123 and 124: ODBC driver configuration for Cryst
Page 125 and 126: Crystal Reports tips for the Web 8
Page 127 and 128: Appendix A For your end users: Tips
Page 129 and 130: Creating requests To restore the f
Page 131 and 132: Creating requests NOTE The rich-tex
Page 133 and 134: 3 Complete the following fields: 4
Page 135 and 136: How the Back button behaves How the
Page 137 and 138: Appendix B For your end users: Runn
Page 139 and 140: Finding a request by example Param
Page 141: Finding a request by example For ex
Page 145 and 146: Table B-3: Keywords (Sheet 2 of 3)
Page 147 and 148: Values Using the advanced search ba
Page 149 and 150: Table B-4: Operators (Sheet 3 of 3)
Page 151 and 152: Saving searches To find all request
Page 153 and 154: Loading search criteria without exe
Page 155 and 156: Appendix C For your end users: Crea
Page 157 and 158: “Adding to or overriding a report
Page 159 and 160: Running reports Finding reports Run
Page 161 and 162: Running reports TIP Although you ca
Page 163 and 164: Exporting AR System reports Running
Page 165 and 166: Restrictions on modifying queries a
Page 167 and 168: 3 Delete, disable, or enable report
Page 169 and 170: Figure C-4: Example list report bas
Page 171 and 172: Creating reports For example, a tub
Page 173 and 174: Creating reports Minimum—Shows t
Page 175 and 176: Using the advanced query builder Cr
Page 177 and 178: 1 Select the report in the Report C
Page 179 and 180: Creating reports Entries that are s
Page 181 and 182: Creating reports You can use text,
Page 183 and 184: Export file formats for AR System r
Page 185 and 186: Appendix D For your end users: Usin
Page 187 and 188: Drilling down to information in fla
Page 189 and 190: Appendix E ITSM 7.0.00 applications
Page 191 and 192: Appendix F Mid tier caching best pr
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Use the following steps to disable
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3 Select the Pre-Load checkbox next
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Create, modify, or delete a form C
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Index A A B C D E F G H I J K L M N
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J A B C D E F G H I J K L M N O P Q
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A B C D E F G H I J K L M N O P Q R
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