BMC Remedy Action Request System 7.6.04: BMC Remedy Mid Tier ...

1 Click the Advanced Search button in a search window.
To build an advanced search
Using the advanced search bar
2 Define a search statement in the Advanced Search bar.
If you use relational operators, observe the appropriate operator precedence. (See
“Using relational operators in a search” on page 140.)
3 Click Search.
Advanced search bar conventions
The easiest way to build your search in the advanced search bar is to select the
fields, status history fields, keywords, values, currency codes, currency field
subvalues, and selection field values directly from the Fields menu to the right of
the bar. When you choose items directly from this menu, the correct syntax is
automatically entered.
You can also type the information directly into the advanced search bar. If you
choose this option, observe the conventions listed in the following sections.
Fields
Enclose field labels in single quotation marks. For example:
’Short Description’
If a field name contains a single quotation mark (such as an apostrophe), add
another single quotation mark next to it. For example, if the field is named
Submitter’s Phone Number, enter it as ’Submitter’’s Phone Number’.
To search on a field that does not have a label, see your administrator for the field
ID. Use this ID instead of the name enclosed in single quotation marks.
NOTE
Instead of entering the field label and the quotation marks into the advanced
search bar, click the field’s label in the form, or select the field from the Field List
dialog box. The field name is automatically added, with the correct syntax, to the
search statement.
Status history fields
Status history fields must have all of the following information enclosed within
single quotation marks:
The name or ID of the status history field followed by a period.
The name or index of the status value that you want to match followed by a
period.
The keyword USER (for the user who changed the request to that status) or TIME
(for the time last changed to that status).
The following example uses names:
’Status History.Fixed.TIME’ < “07/01/08”
Appendix B For your end users: Running and saving searches on the Web 143