BMC Remedy Action Request System 7.6.04: BMC Remedy Mid Tier ...

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BMC Remedy Action Request System 7.6.04 Report types 158 BMC Remedy Mid Tier Guide For information about using the options in the report designer screen, see “Defining a Web list report” on page 168 “Defining a Web chart report” on page 170 “Using a query in a Web report” on page 173 “Editing and deleting reports” on page 176 The options available for creating, running, and saving reports vary based on the report type. AR System includes these report types: Web reports—The Web report type provides browser users the ability to create nicely formatted reports. Results can be returned in the form of a list, many styles of charts, or a list and chart together. Web reports can contain links that allow you to drill down from the report to open AR System records and view the data upon which the report is based. Web reports can be saved in several standard formats, including Adobe PDF and Postscript, and Microsoft Word, Excel, and PowerPoint formats. Web reports are suitable to use in presentations, documents, email, and printing, and can transfer data directly to spreadsheet format. Also, because each row in the report output contains a link to the underlying data in the form, you can use Web reports to work interactively with AR System data. Web reports are not available in BMC Remedy User. AR System reports—You can use AR System reports to generate output in several standard formats, including XML, .arx, and comma-separated value (.csv). AR System reports are typically used to export data in the specified format for use in another application, for importing data into another AR System server, and to generate statistics based on the report data. For information about creating and running reports in BMC Remedy User, see the BMC Remedy User help. To locate existing reports in BMC Remedy User, use the ReportSelection form rather than the Report Console. Crystal reports—Some installations of AR System are integrated with the SAP BusinessObjects or Crystal Reports reporting tools. If your administrator has installed one of these products and has designed Crystal reports for use with AR System, you can run Crystal reports from the Report Console.
Running reports Finding reports Running reports This section describes how to use the Report Console to run existing reports. For information about creating reports, see “Creating reports” on page 167. When you open the Report Console from the home page, all reports to which you have permission appear in the list. You can narrow the list to show only those reports you have created, or only reports belonging to a certain category, such as Incident Management. When you click the Report button after running a search, the Report Console lists only those reports that are based on the form you searched. In this case, when you run the report, only the data you selected from the search results is included, and you cannot add to or override the report query. Use any of the following methods to locate reports in the Report Console list: In the Show field, select Created by Me to list only reports you have created. If report categories are defined, select a category from the Category field menu to see only the reports assigned to that category. Sort the list by clicking any of the column headings. For example, click the Form Name column heading to sort the list by the associated forms. Use the expand and collapse buttons located below the list to see a longer or shorter view of the list, or to hide the list. Running reports and saving the output You can run AR System, Web, and Crystal reports from the Report Console. The available output formats and how you select them vary by the report type. (The type of report is listed in the Report Type column.) In some cases, you can add an additional qualification to the report query at runtime, or override the built-in query with a new qualification. NOTE In order to run a report, you must have permissions to the form and to the fields included in the report. If you do not have permission to the form, the report does not appear in the list of available reports. If you have permission to the form but do not have permission to a field included in the report, that column is blank when you run the report. Appendix C For your end users: Creating reports in a browser 159
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BMC Remedy Action Request System 7.
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Customer Support You can obtain tec
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Contents Preface 11 Audience . . .
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Deleting report definitions. . . .
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Appendix F Mid tier caching best pr
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Preface Audience IMPORTANT The comp
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Release Notes Information about new
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Chapter 1 Configuring the mid tier
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Configuring the external firewall C
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Accessing the Mid Tier Configuratio
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Table 1-1: Overview settings (Conti
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Table 1-2: General settings General
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Table 1-2: General settings (Contin
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Table 1-3: AR Server settings Figur
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1 In the Mid Tier Configuration Too
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Table 1-4: Cache settings (Continue
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Persistent Cache option Cache setti
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Cache settings How the prefetch pro
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Cache settings arsystem.ehcache.re
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Table 1-5: Maximum number of elemen
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User and group permissions for pref
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Table 1-6: Report settings Setting
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Connection settings Connection sett
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Connection Pool Status Table 1-9: C
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Logging Table 1-10: Log settings (S
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View logs Activate profiling Change
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Real Number field Decimal Number f
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Chapter 2 Customizing AR System sty
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Order of precedence Overview of CSS
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Table 2-1: Style sheets used in AR
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Figure 2-2: Associating a customize
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Figure 2-3: Customized style for bo
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Chapter 3 Working with applications
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Click this arrow to hide the toolba
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Header text Customizing views for f
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Table 3-1: Form Action fields (Shee
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Customizing views for forms in brow
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Figure 3-5: Application Properties
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URLs for forms and applications As
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Table 3-2: Supported parameters (Sh
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Figure 3-6: URL encoder utility 1 O
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URLs for forms and applications The
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URLs for forms and applications 6 C
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Using the Object List Using the Obj
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How a view is selected For the mid
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Including parameters in saved or de
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Form help text Field help text Figu
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Chapter 4 Configuring AR System for
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Figure 4-2: Designing a report Abou
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Managing reports with the Report fo
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Report form fields used by applicat
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Running a report by using an Open W
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Managing localized Crystal and Web
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Page 109 and 110: Defining report types Defining repo
Page 111 and 112: Recommended entries Table 4-4: Run
Page 113 and 114: Setting limits on reports that user
Page 115 and 116: Chapter 5 Using Crystal reports wit
Page 117 and 118: Mid tier installation options for C
Page 119 and 120: Configuring BusinessObjects Enterpr
Page 121 and 122: Report definitions for Crystal repo
Page 123 and 124: ODBC driver configuration for Cryst
Page 125 and 126: Crystal Reports tips for the Web 8
Page 127 and 128: Appendix A For your end users: Tips
Page 129 and 130: Creating requests To restore the f
Page 131 and 132: Creating requests NOTE The rich-tex
Page 133 and 134: 3 Complete the following fields: 4
Page 135 and 136: How the Back button behaves How the
Page 137 and 138: Appendix B For your end users: Runn
Page 139 and 140: Finding a request by example Param
Page 141 and 142: Finding a request by example For ex
Page 143 and 144: 1 Click the Advanced Search button
Page 145 and 146: Table B-3: Keywords (Sheet 2 of 3)
Page 147 and 148: Values Using the advanced search ba
Page 149 and 150: Table B-4: Operators (Sheet 3 of 3)
Page 151 and 152: Saving searches To find all request
Page 153 and 154: Loading search criteria without exe
Page 155 and 156: Appendix C For your end users: Crea
Page 157: “Adding to or overriding a report
Page 161 and 162: Running reports TIP Although you ca
Page 163 and 164: Exporting AR System reports Running
Page 165 and 166: Restrictions on modifying queries a
Page 167 and 168: 3 Delete, disable, or enable report
Page 169 and 170: Figure C-4: Example list report bas
Page 171 and 172: Creating reports For example, a tub
Page 173 and 174: Creating reports Minimum—Shows t
Page 175 and 176: Using the advanced query builder Cr
Page 177 and 178: 1 Select the report in the Report C
Page 179 and 180: Creating reports Entries that are s
Page 181 and 182: Creating reports You can use text,
Page 183 and 184: Export file formats for AR System r
Page 185 and 186: Appendix D For your end users: Usin
Page 187 and 188: Drilling down to information in fla
Page 189 and 190: Appendix E ITSM 7.0.00 applications
Page 191 and 192: Appendix F Mid tier caching best pr
Page 193 and 194: Use the following steps to disable
Page 195 and 196: 3 Select the Pre-Load checkbox next
Page 197 and 198: Create, modify, or delete a form C
Page 199 and 200: Index A A B C D E F G H I J K L M N
Page 201 and 202: J A B C D E F G H I J K L M N O P Q
Page 203 and 204: A B C D E F G H I J K L M N O P Q R
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