BMC Remedy Action Request System 7.6.04: BMC Remedy Mid Tier ...

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BMC Remedy Action Request System 7.6.04 170 BMC Remedy Mid Tier Guide To remove a field from the report, select it in the Column list and then click Remove, double-click the field, or drag it from the Column list back to the Available Fields list. To remove all fields from the report definition, click Remove All. NOTE The available fields come from the standard view of the form or from the view defined as the Master View for the locale. If the fields that appear do not match the fields you see on the form, there might be a Web - Alternate view defined. Fields in a Web - Alternate view do not appear in the Available Fields list. 6 Use the Up and Down buttons next to the Column list to change the order of the columns in the report. 7 (Optional) In the Sorting and Grouping tab, select one or more fields on which to sort the report, and then click Add, or drag the selected field to the sorting list area. If you selected “Add default fields and sort order” when creating the report, the default sort order for the form is already added to the report definition. To change the sort order between ascending and descending, click the arrow in the Dir column for each field. To group repeated values, click the Group check box. 8 (Optional) Define a qualification to identify the records that appear in the report. See “Using a query in a Web report” on page 173. 9 (Optional) To preview the report before you save it, click Preview. A sample report runs and appears in a separate browser window. The Preview feature allows you to check and modify the report design until you are satisfied with the results. You can also use the Preview feature in cases where you want a quick view of the data in a form. You can print the report or export data from the preview screen. NOTE When you preview a Report that has a base qualification, the base qualification is ignored. In this case, the report preview might include more records than when you run the report from the Report Console list. 10 To save the report for future use, click Save. 11 Click Back to return to the Report Console report list. Defining a Web chart report You can generate various types of charts and graphs to illustrate the report data. You can also generate a chart or graph together with a list report that shows the supporting data.
Creating reports For example, a tube chart could give a quick visual summary of the number of students enrolled in each class in the Sample application, using the Sum aggregation type to calculate the total enrolled for all locations. Figure C-5: Example chart report based on the Sample:Classes form In ad hoc reports, you can click in the data area of the chart to open the form with a results list containing the underlying requests. This drill-down function allows you to work interactively with the data at the time you run or preview the report. For example, to see more information about the students enrolled in the class “Managing Within the Law” in the Sample application-, the instructor can run this example report and then click the column labelled “Managing Within the Law” in the chart. The Sample:Classes form then opens with a results list containing the records for each student enrolled. Type of charts The following table describes the types of reports available from the Report Console: Chart Description Pie Pie charts are most often used to display a few components that are easily distinguishable. Typically, each slice of a pie chart displays statistics from one variable as a slice of the pie. Bar Bar charts are most often used for direct comparison of magnitude between categories. Bar charts can also be used to show time dependent data when the time interval is small. Line Line charts are most often used to display trends. Line charts display values along a common baseline, which allows quick and accurate comparisons. Area Area charts are used to display a limited number of related, continuous variables. Appendix C For your end users: Creating reports in a browser 171
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BMC Remedy Action Request System 7.
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Customer Support You can obtain tec
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Contents Preface 11 Audience . . .
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Deleting report definitions. . . .
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Appendix F Mid tier caching best pr
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Preface Audience IMPORTANT The comp
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Release Notes Information about new
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Chapter 1 Configuring the mid tier
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Configuring the external firewall C
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Accessing the Mid Tier Configuratio
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Table 1-1: Overview settings (Conti
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Table 1-2: General settings General
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Table 1-2: General settings (Contin
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Table 1-3: AR Server settings Figur
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1 In the Mid Tier Configuration Too
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Table 1-4: Cache settings (Continue
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Persistent Cache option Cache setti
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Cache settings How the prefetch pro
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Cache settings arsystem.ehcache.re
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Table 1-5: Maximum number of elemen
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User and group permissions for pref
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Table 1-6: Report settings Setting
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Connection settings Connection sett
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Connection Pool Status Table 1-9: C
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Logging Table 1-10: Log settings (S
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View logs Activate profiling Change
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Real Number field Decimal Number f
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Chapter 2 Customizing AR System sty
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Order of precedence Overview of CSS
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Table 2-1: Style sheets used in AR
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Figure 2-2: Associating a customize
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Figure 2-3: Customized style for bo
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Chapter 3 Working with applications
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Click this arrow to hide the toolba
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Header text Customizing views for f
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Table 3-1: Form Action fields (Shee
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Customizing views for forms in brow
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Figure 3-5: Application Properties
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URLs for forms and applications As
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Table 3-2: Supported parameters (Sh
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Figure 3-6: URL encoder utility 1 O
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URLs for forms and applications The
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URLs for forms and applications 6 C
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Using the Object List Using the Obj
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How a view is selected For the mid
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Including parameters in saved or de
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Form help text Field help text Figu
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Chapter 4 Configuring AR System for
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Figure 4-2: Designing a report Abou
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Managing reports with the Report fo
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Report form fields used by applicat
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Running a report by using an Open W
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Managing localized Crystal and Web
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Managing localized Crystal and Web
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Defining report types Defining repo
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Recommended entries Table 4-4: Run
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Setting limits on reports that user
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Chapter 5 Using Crystal reports wit
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Mid tier installation options for C
Page 119 and 120: Configuring BusinessObjects Enterpr
Page 121 and 122: Report definitions for Crystal repo
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Page 125 and 126: Crystal Reports tips for the Web 8
Page 127 and 128: Appendix A For your end users: Tips
Page 129 and 130: Creating requests To restore the f
Page 131 and 132: Creating requests NOTE The rich-tex
Page 133 and 134: 3 Complete the following fields: 4
Page 135 and 136: How the Back button behaves How the
Page 137 and 138: Appendix B For your end users: Runn
Page 139 and 140: Finding a request by example Param
Page 141 and 142: Finding a request by example For ex
Page 143 and 144: 1 Click the Advanced Search button
Page 145 and 146: Table B-3: Keywords (Sheet 2 of 3)
Page 147 and 148: Values Using the advanced search ba
Page 149 and 150: Table B-4: Operators (Sheet 3 of 3)
Page 151 and 152: Saving searches To find all request
Page 153 and 154: Loading search criteria without exe
Page 155 and 156: Appendix C For your end users: Crea
Page 157 and 158: “Adding to or overriding a report
Page 159 and 160: Running reports Finding reports Run
Page 161 and 162: Running reports TIP Although you ca
Page 163 and 164: Exporting AR System reports Running
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Page 167 and 168: 3 Delete, disable, or enable report
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Page 175 and 176: Using the advanced query builder Cr
Page 177 and 178: 1 Select the report in the Report C
Page 179 and 180: Creating reports Entries that are s
Page 181 and 182: Creating reports You can use text,
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Page 185 and 186: Appendix D For your end users: Usin
Page 187 and 188: Drilling down to information in fla
Page 189 and 190: Appendix E ITSM 7.0.00 applications
Page 191 and 192: Appendix F Mid tier caching best pr
Page 193 and 194: Use the following steps to disable
Page 195 and 196: 3 Select the Pre-Load checkbox next
Page 197 and 198: Create, modify, or delete a form C
Page 199 and 200: Index A A B C D E F G H I J K L M N
Page 201 and 202: J A B C D E F G H I J K L M N O P Q
Page 203 and 204: A B C D E F G H I J K L M N O P Q R
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