BMC Remedy Action Request System 7.6.04: BMC Remedy Mid Tier ...

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BMC Remedy Action Request System 7.6.04 Allocating enough memory for your application and the mid tier 18 BMC Remedy Mid Tier Guide If there is not enough memory allocated to your application server to run your AR System application on the mid tier, the application server will produce “outof-memory” exceptions. (You can see this in the application server log file.) To avoid “out-of-memory” exceptions 1 Shut down your application server. 2 Allocate enough memory to the application server. 3 Restart the application server. 4 If the Enable Cache Persistence check box is select in the BMC Remedy Mid Tier Configuration Tool, flush the cache. For more information, see “Cache settings” on page 29. Accessing the Mid Tier Configuration Tool The Mid Tier Configuration Tool enables you to configure mid tier settings from a browser. For example, you can add or modify AR System server information; add, delete, or change the configuration password; update cache policy information; and specify user authentication for web services. You can access the Mid Tier Configuration Tool in any of the following ways: Open a browser and enter the following URL: http://hostName:port/contextPath/shared/config/config.jsp hostName is the name of the host computer for the mid tier. port is an optional port number; it is required if the web server is not using the default port (port 80). contextPath is the path to the location of the mid tier in the Oracle JSP engine (arsys by default). If the mid tier is installed on the local computer using the default context path, enter the following URL in your browser: http://localhost/arsys/shared/config/config.jsp For this the URL to work, localhost must be correctly entered in the hosts file. On a Windows computer where the mid tier is installed on the local computer, choose Start > Programs > BMC Software > AR System > BMC Remedy Mid Tier > Configure ARSYSTEM on Localhost.
Accessing the Mid Tier Configuration Tool When the Login page appears, enter the login password for the Mid Tier Configuration Tool, and click Login. If you have not changed the password from the default, enter arsystem. After you log in, the Mid Tier Configuration Tool Overview page appears. It displays the current settings for your installation. Use the navigation pane at the left to select configuration tasks. Using the Mid Tier Configuration Tool with a load balancer MIME types If you are using the Mid Tier Configuration Tool with a load balancer, you must use the web server’s real IP address, not a virtual IP address, to open the Mid Tier Configuration Tool. Explicitly configure each mid tier instance directly, not through the load balancer’s virtual IP. The Mid Tier Configuration Tool will not function as expected if you use a virtual server to open it. Each web server must have its own mid tier. You must configure each mid tier individually, and you must configure each mid tier identically. BMC recommends configuring the load balancer without using a “sticky bit” (session affinity) to allow sessions from any mid tier server to be distributed to any AR System server on the fly. For more information, see “Connection settings” on page 45. A persistent session allows login content to be maintained. Session migration between JSP engine instances is not supported. If you have an application that requires mapping to another application to view it, you can set multipurpose internet mail extensions (MIME) types in the JSP engine engine configuration, typically by using the graphical user interface. You can also set MIME types manually by adding them to the web.xml file. Chapter 1 Configuring the mid tier 19
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Page 3 and 4: Customer Support You can obtain tec
Page 5 and 6: Contents Preface 11 Audience . . .
Page 7 and 8: Deleting report definitions. . . .
Page 9 and 10: Appendix F Mid tier caching best pr
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Page 13 and 14: Release Notes Information about new
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Page 17: Configuring the external firewall C
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Page 27 and 28: Table 1-3: AR Server settings Figur
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Page 33 and 34: Persistent Cache option Cache setti
Page 35 and 36: Cache settings How the prefetch pro
Page 37 and 38: Cache settings arsystem.ehcache.re
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Page 41 and 42: User and group permissions for pref
Page 43 and 44: Table 1-6: Report settings Setting
Page 45 and 46: Connection settings Connection sett
Page 47 and 48: Connection Pool Status Table 1-9: C
Page 49 and 50: Logging Table 1-10: Log settings (S
Page 51 and 52: View logs Activate profiling Change
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Page 55 and 56: Chapter 2 Customizing AR System sty
Page 57 and 58: Order of precedence Overview of CSS
Page 59 and 60: Table 2-1: Style sheets used in AR
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Page 65 and 66: Chapter 3 Working with applications
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Header text Customizing views for f
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Table 3-1: Form Action fields (Shee
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Customizing views for forms in brow
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Figure 3-5: Application Properties
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URLs for forms and applications As
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Table 3-2: Supported parameters (Sh
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Figure 3-6: URL encoder utility 1 O
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URLs for forms and applications The
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URLs for forms and applications 6 C
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Using the Object List Using the Obj
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How a view is selected For the mid
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Including parameters in saved or de
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Form help text Field help text Figu
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Chapter 4 Configuring AR System for
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Figure 4-2: Designing a report Abou
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Managing reports with the Report fo
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Report form fields used by applicat
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Running a report by using an Open W
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Managing localized Crystal and Web
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Managing localized Crystal and Web
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Defining report types Defining repo
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Recommended entries Table 4-4: Run
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Setting limits on reports that user
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Chapter 5 Using Crystal reports wit
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Mid tier installation options for C
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Configuring BusinessObjects Enterpr
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Report definitions for Crystal repo
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ODBC driver configuration for Cryst
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Crystal Reports tips for the Web 8
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Appendix A For your end users: Tips
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Creating requests To restore the f
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Creating requests NOTE The rich-tex
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3 Complete the following fields: 4
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How the Back button behaves How the
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Appendix B For your end users: Runn
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Finding a request by example Param
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Finding a request by example For ex
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1 Click the Advanced Search button
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Table B-3: Keywords (Sheet 2 of 3)
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Values Using the advanced search ba
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Table B-4: Operators (Sheet 3 of 3)
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Saving searches To find all request
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Loading search criteria without exe
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Appendix C For your end users: Crea
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“Adding to or overriding a report
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Running reports Finding reports Run
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Running reports TIP Although you ca
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Exporting AR System reports Running
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Restrictions on modifying queries a
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3 Delete, disable, or enable report
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Figure C-4: Example list report bas
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Creating reports For example, a tub
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Creating reports Minimum—Shows t
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Using the advanced query builder Cr
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1 Select the report in the Report C
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Creating reports Entries that are s
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Creating reports You can use text,
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Export file formats for AR System r
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Appendix D For your end users: Usin
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Drilling down to information in fla
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Appendix E ITSM 7.0.00 applications
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Appendix F Mid tier caching best pr
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Use the following steps to disable
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3 Select the Pre-Load checkbox next
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Create, modify, or delete a form C
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Index A A B C D E F G H I J K L M N
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J A B C D E F G H I J K L M N O P Q
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A B C D E F G H I J K L M N O P Q R
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