BMC Remedy Action Request System 7.6.04: BMC Remedy Mid Tier ...

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BMC Remedy Action Request System 7.6.04 4 Click Add. 76 BMC Remedy Mid Tier Guide 5 In the Open dialog box, select the file that you want to add to the directory, and click Open. The file is added to the directory selected in step a. 6 Repeat steps 3a, 3b, and 3c for every file that you want to add to the directory. When you add support files to your application, you can access them through a URL. For more information, see “Accessing support files” on page 77. URLs for forms and applications Users can access forms on the web through links on a home page or through URLs that you supply. This section provides the following information about providing URLs: “Opening forms and applications from a home page” on page 76 “URLs for opening forms and applications” on page 76 “Accessing support files” on page 77 “Specifying parameters in URLs for direct access” on page 78 “URL encoding” on page 80 “Passing data to a field in a URL” on page 82 “Creating URLs for login and logout” on page 82 Opening forms and applications from a home page The simplest way to enable user access to your applications is to use a home page. The home page is a single point of access that includes all forms and guides that have been configured as entry points, and to which the user has access permissions. AR System generates all the entry points from all the servers in the AR Server Settings window in the BMC Remedy Mid Tier Configuration Tool, and displays them in the home page’s application list field. The home page appears automatically when web clients access the home page URL (http://midTierServer/arsys/home). See the Form and Application Objects Guide, “Defining entry points and home pages,” page 433. URLs for opening forms and applications If you do not use a Home Page form to display the entry points of your web applications, supply URLs for your users so that they can access applications and forms in a browser. Names of applications, forms, and views referenced in URLs use the actual database name of the object instead of web aliases.
URLs for forms and applications As a form is loaded in the browser, the system appends a hexidecimal cache ID to the URL, such as ?cacheID=acbec68. This number represents parameters such as the user name, locale, view, application, and workflow logging. The purpose of the cache ID is to make the URL unique in the browser cache and to make sure that the correct view is displayed. NOTE The mid tier also provides an Object List that displays a list of forms and applications available on the mid tier. This list appears if the system cannot determine which form to load because of an incorrect or incomplete URL, or if the application does not have a primary form. The Object List must be enabled in the General Settings window of the Mid Tier Configuration Tool. For more information, see “Using the Object List” on page 87. The following examples provide the URL formats to use for opening forms and applications in a browser. In the examples, arsys is used as the default context path. To open a form, enter: Accessing support files http://midTierServer/arsys/forms/ARSystemServer/formName To open a specific view of a form, enter: http://midTierServer/arsys/forms/ARSystemServer/formName/ viewName To open an application and display its primary form, enter: http://midTierServer/arsys/apps/ARSystemServer/applicationName To open any form in an application, enter: http://midTierServer/arsys/apps/ARSystemServer/applicationName/ formName/[viewName] You can add URLs to forms views, view fields, text trim fields, and web pages to provide users access to forms, web pages, HTML documents, and images. You can use the $HOMEURL$ keyword in workflow to reference the context path displayed in a browser. See the Workflow Objects Guide, “Keywords,” page 221. If you have added support files for your application, you can access them through a URL. If you have placed support files at the top level of the Resources Directory Structure, enter: http://midTierServer/arsys/apps/ARSystemServer/applicationName/ resources/fileName NOTE Lowercase the word resources at this level. Chapter 3 Working with applications that will be viewed in a browser 77
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BMC Remedy Action Request System 7.
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Customer Support You can obtain tec
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Contents Preface 11 Audience . . .
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Deleting report definitions. . . .
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Appendix F Mid tier caching best pr
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Preface Audience IMPORTANT The comp
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Release Notes Information about new
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Chapter 1 Configuring the mid tier
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Configuring the external firewall C
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Accessing the Mid Tier Configuratio
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Table 1-1: Overview settings (Conti
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Table 1-2: General settings General
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Page 31 and 32: Table 1-4: Cache settings (Continue
Page 33 and 34: Persistent Cache option Cache setti
Page 35 and 36: Cache settings How the prefetch pro
Page 37 and 38: Cache settings arsystem.ehcache.re
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Page 41 and 42: User and group permissions for pref
Page 43 and 44: Table 1-6: Report settings Setting
Page 45 and 46: Connection settings Connection sett
Page 47 and 48: Connection Pool Status Table 1-9: C
Page 49 and 50: Logging Table 1-10: Log settings (S
Page 51 and 52: View logs Activate profiling Change
Page 53 and 54: Real Number field Decimal Number f
Page 55 and 56: Chapter 2 Customizing AR System sty
Page 57 and 58: Order of precedence Overview of CSS
Page 59 and 60: Table 2-1: Style sheets used in AR
Page 61 and 62: Figure 2-2: Associating a customize
Page 63 and 64: Figure 2-3: Customized style for bo
Page 65 and 66: Chapter 3 Working with applications
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Page 69 and 70: Header text Customizing views for f
Page 71 and 72: Table 3-1: Form Action fields (Shee
Page 73 and 74: Customizing views for forms in brow
Page 75: Figure 3-5: Application Properties
Page 79 and 80: Table 3-2: Supported parameters (Sh
Page 81 and 82: Figure 3-6: URL encoder utility 1 O
Page 83 and 84: URLs for forms and applications The
Page 85 and 86: URLs for forms and applications 6 C
Page 87 and 88: Using the Object List Using the Obj
Page 89 and 90: How a view is selected For the mid
Page 91 and 92: Including parameters in saved or de
Page 93 and 94: Form help text Field help text Figu
Page 95 and 96: Chapter 4 Configuring AR System for
Page 97 and 98: Figure 4-2: Designing a report Abou
Page 99 and 100: Managing reports with the Report fo
Page 101 and 102: Report form fields used by applicat
Page 103 and 104: Running a report by using an Open W
Page 105 and 106: Managing localized Crystal and Web
Page 107 and 108: Managing localized Crystal and Web
Page 109 and 110: Defining report types Defining repo
Page 111 and 112: Recommended entries Table 4-4: Run
Page 113 and 114: Setting limits on reports that user
Page 115 and 116: Chapter 5 Using Crystal reports wit
Page 117 and 118: Mid tier installation options for C
Page 119 and 120: Configuring BusinessObjects Enterpr
Page 121 and 122: Report definitions for Crystal repo
Page 123 and 124: ODBC driver configuration for Cryst
Page 125 and 126: Crystal Reports tips for the Web 8
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Appendix A For your end users: Tips
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Creating requests To restore the f
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Creating requests NOTE The rich-tex
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3 Complete the following fields: 4
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How the Back button behaves How the
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Appendix B For your end users: Runn
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Finding a request by example Param
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Finding a request by example For ex
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1 Click the Advanced Search button
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Table B-3: Keywords (Sheet 2 of 3)
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Values Using the advanced search ba
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Table B-4: Operators (Sheet 3 of 3)
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Saving searches To find all request
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Loading search criteria without exe
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Appendix C For your end users: Crea
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“Adding to or overriding a report
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Running reports Finding reports Run
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Running reports TIP Although you ca
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Exporting AR System reports Running
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Restrictions on modifying queries a
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3 Delete, disable, or enable report
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Figure C-4: Example list report bas
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Creating reports For example, a tub
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Creating reports Minimum—Shows t
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Using the advanced query builder Cr
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1 Select the report in the Report C
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Creating reports Entries that are s
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Creating reports You can use text,
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Export file formats for AR System r
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Appendix D For your end users: Usin
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Drilling down to information in fla
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Appendix E ITSM 7.0.00 applications
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Appendix F Mid tier caching best pr
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Use the following steps to disable
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3 Select the Pre-Load checkbox next
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Create, modify, or delete a form C
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Index A A B C D E F G H I J K L M N
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J A B C D E F G H I J K L M N O P Q
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A B C D E F G H I J K L M N O P Q R
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