BMC Remedy Action Request System 7.6.04: BMC Remedy Mid Tier ...

Finding a request by example
Parameters—Enter a parameter enclosed in dollar signs ($) in the field. For
example, so that you can specify the submitter each time that you run the saved
report, enter the prompt text $Enter User Name$ instead of a specific name in
the Submitter field.
When you click Search, you are prompted to enter a sample value for this
parameter.
A parameterized search works best when it is saved. Saving the search enables
you to enter different values each time a search is performed.
To run a search
1 Open a form in Search mode.
2 Enter the search criteria in the form fields, in the advanced search bar, or a
combination of both.
3 Click Search.
Finding a request by example
Finding a request by example enables you to enter information directly into the
form to use as a search.
1 In Search mode, open the form for which you want to find requests.
2 In the appropriate fields, specify the search criteria that the requests must match.
You cannot specify search criteria for attachment fields.
You can enter values for more than one field, creating a logical AND for the search
criteria. The more fields that you fill in, the more specific your search becomes.
3 Click Search.
You can modify the requests, or you can run a report. For more information, see
Appendix C, “For your end users: Creating reports in a browser.”
Search styles in character fields
Each character field on a form is assigned a specific search style that determines
how it finds matching requests. Your administrator will set these for you. Three
search styles are available:
Equal—Searches for exactly what you entered in the field. For example, if you
enter Bob Smith in the Created By field, you find all requests created by Bob
Smith, but none created by Bob Smithe.
Leading—Searches for the entered sequence of characters only at the beginning
of the field, ignoring any subsequent characters. The search will return every
request with this field that contains the first characters exactly as you entered
plus any following characters.
Appendix B For your end users: Running and saving searches on the Web 139