BMC Remedy Action Request System 7.6.04: BMC Remedy Mid Tier ...

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BMC Remedy Action Request System 7.6.04 Table 1-10: Log settings(Continued)(Sheet 2 of 2) Setting Description Maximum Number of Log Files Mid-Tier Profiler 50 BMC Remedy Mid Tier Guide The maximum number of backup files that the system will generate when the log file size exceeds the limit specified in the Maximum Log File Size. The default is 10 backups. Log Level The level of detail for logging information: Fine—The highest level of detail, including the client’s IP address. Info—Less detail than Fine, but includes the client’s IP address. Warning—A moderate level of detail (the default setting). Warnings plus those errors included in the Severe level are logged. Severe—The lowest level of detail; only server start time and error messages are logged. Log Viewer The method by which you want to view log files: Console—The log entries are directed to the stderr (System.err) of your servlet engine. File—Data is saved to a file in the specified log directory. The default value is File. Log Format The log output is generated using the standard Java 1.5 logging API, including Simple and XML formatting: Simple Text (the default)—A basic text file for faster performance. It does not include stack trace information except in the case of Severe log messages. Detailed Text—A text file containing details such as Java class names and methods. XML—A file in XML format. Turn on the Mid-Tier Profiler to gather performance information about the client side (JavaScript) code on the mid tier. The profiler shows how much time was spent on a particular method (such as a table refresh). When the profiler is turned on, Show Profile and Clear Profile buttons appear in the mid tier toolbar (if enabled) when forms are viewed in the browser. Click Show Profile to display all the profiled data up to that point. Click Clear Profile to clear all profiled data from memory. WARNING The Mid-Tier Profiling option is normally used during development of an application because when you turn on the profiler, all users have access to the profile.
View logs Activate profiling Change password Set the value to True to activate profiling. Set the value to false to deactivate profiling. Click Save Changes, to save the selected value. Click Reset Defaults to change the value to the default of True. IMPORTANT Changing this value requires that you restart the web server. You can view the log files that record the activity of the mid tier. If you have no log files generated, it might be because the Log Viewer setting is set to Console. Change this setting to Files to generate mid tier log files. Table 1-11: Log file view settings Setting Description Display Last The number of lines that you want to view from the most recent entries in the log. The default is 25. View Log File Click to view the log file. Change password You can change the password used to access the Mid Tier Configuration Tool. The password must contain more than 5 and less than 20 characters; do not include double-byte characters. Figure 1-11: Mid Tier Configuration Tool—Change Password page Chapter 1 Configuring the mid tier 51
Page 1 and 2: BMC Remedy Action Request System 7.
Page 3 and 4: Customer Support You can obtain tec
Page 5 and 6: Contents Preface 11 Audience . . .
Page 7 and 8: Deleting report definitions. . . .
Page 9 and 10: Appendix F Mid tier caching best pr
Page 11 and 12: Preface Audience IMPORTANT The comp
Page 13 and 14: Release Notes Information about new
Page 15 and 16: Chapter 1 Configuring the mid tier
Page 17 and 18: Configuring the external firewall C
Page 19 and 20: Accessing the Mid Tier Configuratio
Page 21 and 22: Table 1-1: Overview settings (Conti
Page 23 and 24: Table 1-2: General settings General
Page 25 and 26: Table 1-2: General settings (Contin
Page 27 and 28: Table 1-3: AR Server settings Figur
Page 29 and 30: 1 In the Mid Tier Configuration Too
Page 31 and 32: Table 1-4: Cache settings (Continue
Page 33 and 34: Persistent Cache option Cache setti
Page 35 and 36: Cache settings How the prefetch pro
Page 37 and 38: Cache settings arsystem.ehcache.re
Page 39 and 40: Table 1-5: Maximum number of elemen
Page 41 and 42: User and group permissions for pref
Page 43 and 44: Table 1-6: Report settings Setting
Page 45 and 46: Connection settings Connection sett
Page 47 and 48: Connection Pool Status Table 1-9: C
Page 49: Logging Table 1-10: Log settings (S
Page 53 and 54: Real Number field Decimal Number f
Page 55 and 56: Chapter 2 Customizing AR System sty
Page 57 and 58: Order of precedence Overview of CSS
Page 59 and 60: Table 2-1: Style sheets used in AR
Page 61 and 62: Figure 2-2: Associating a customize
Page 63 and 64: Figure 2-3: Customized style for bo
Page 65 and 66: Chapter 3 Working with applications
Page 67 and 68: Click this arrow to hide the toolba
Page 69 and 70: Header text Customizing views for f
Page 71 and 72: Table 3-1: Form Action fields (Shee
Page 73 and 74: Customizing views for forms in brow
Page 75 and 76: Figure 3-5: Application Properties
Page 77 and 78: URLs for forms and applications As
Page 79 and 80: Table 3-2: Supported parameters (Sh
Page 81 and 82: Figure 3-6: URL encoder utility 1 O
Page 83 and 84: URLs for forms and applications The
Page 85 and 86: URLs for forms and applications 6 C
Page 87 and 88: Using the Object List Using the Obj
Page 89 and 90: How a view is selected For the mid
Page 91 and 92: Including parameters in saved or de
Page 93 and 94: Form help text Field help text Figu
Page 95 and 96: Chapter 4 Configuring AR System for
Page 97 and 98: Figure 4-2: Designing a report Abou
Page 99 and 100: Managing reports with the Report fo
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Report form fields used by applicat
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Running a report by using an Open W
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Managing localized Crystal and Web
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Managing localized Crystal and Web
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Defining report types Defining repo
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Recommended entries Table 4-4: Run
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Setting limits on reports that user
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Chapter 5 Using Crystal reports wit
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Mid tier installation options for C
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Configuring BusinessObjects Enterpr
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Report definitions for Crystal repo
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ODBC driver configuration for Cryst
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Crystal Reports tips for the Web 8
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Appendix A For your end users: Tips
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Creating requests To restore the f
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Creating requests NOTE The rich-tex
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3 Complete the following fields: 4
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How the Back button behaves How the
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Appendix B For your end users: Runn
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Finding a request by example Param
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Finding a request by example For ex
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1 Click the Advanced Search button
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Table B-3: Keywords (Sheet 2 of 3)
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Values Using the advanced search ba
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Table B-4: Operators (Sheet 3 of 3)
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Saving searches To find all request
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Loading search criteria without exe
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Appendix C For your end users: Crea
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“Adding to or overriding a report
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Running reports Finding reports Run
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Running reports TIP Although you ca
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Exporting AR System reports Running
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Restrictions on modifying queries a
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3 Delete, disable, or enable report
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Figure C-4: Example list report bas
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Creating reports For example, a tub
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Creating reports Minimum—Shows t
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Using the advanced query builder Cr
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1 Select the report in the Report C
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Creating reports Entries that are s
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Creating reports You can use text,
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Export file formats for AR System r
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Appendix D For your end users: Usin
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Drilling down to information in fla
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Appendix E ITSM 7.0.00 applications
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Appendix F Mid tier caching best pr
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Use the following steps to disable
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3 Select the Pre-Load checkbox next
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Create, modify, or delete a form C
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Index A A B C D E F G H I J K L M N
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J A B C D E F G H I J K L M N O P Q
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A B C D E F G H I J K L M N O P Q R
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