BMC Remedy Action Request System 7.6.04: BMC Remedy Mid Tier ...

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BMC Remedy Action Request System 7.6.04 118 BMC Remedy Mid Tier Guide If you select AR Crystal Web Application, the installer prompts you for further information about Crystal reports settings. You can provide these settings at installation time or after installation. See “Configuring the Crystal reports integration” on page 118 and “Report settings” on page 42. NOTE To view Crystal reports in BMC Remedy User, select the client installer option for Crystal Reports. This installs the Crystal Reports XI reader libraries along with the BMC Remedy User. Configuring the Crystal reports integration To complete the configuration, you must set the correct report settings for the mid tier and the AR Web ReportViewer, and certain configuration settings and directory permissions for BusinessObjects Enterprise or Crystal Reports Server. Configuring AR System settings for Crystal reports Configure the AR System report settings for Crystal reports using the Report Settings page of the Mid Tier Configuration Tool or the AR Web ReportViewer Configuration Tool. For information about how to set the options in the Report Settings page, see “Report settings” on page 42. Which tool you use depends upon where you have installed the mid tier and AR Web ReportViewer: If the mid tier and AR Web ReportViewer are installed together on the same computer as the BusinessObjects or Crystal Reports server, you use the Mid Tier Configuration tool to set the report settings. If the mid tier is installed on a different computer, then you use the AR Web ReportViewer Configuration tool to configure the AR Web ReportViewer, and the Mid Tier Configuration tool to configure the report settings for the mid tier. You can access the Mid Tier Configuration tool at http://midTierHost/arsys/shared/config/config.jsp. If the AR Web ReportViewer is installed separately, you can access the AR Web ReportViewer Configuration tool at http://ARWebReportViewerHost/arreports/shared/config/ configreport.jsp.
Configuring BusinessObjects Enterprise (managed) Configuring the Crystal reports integration When you install the mid tier or AR Web ReportViewer with BusinessObjects Enterprise, you do not need to modify any BusinessObjects settings. To ensure that BusinessObjects Enterprise is properly configured to work with AR System: Configure BusinessObjects Enterprise with sufficient named licenses. Consult the BusinessObjects Enterprise documentation for information about SAP licensing requirements. Make sure that all necessary services are running and enabled in the page of the BusinessObjects Central Configuration Manager and Central Management Console. See the BusinessObjects documentation for information about the necessary services and using these applications. Assign the directory defined as the Reports Working Directory (for example, ARInstallDir\midtier\reports) and the Windows Temp directory (for example C:\WINDOWS\Temp) permissions for the Windows user account that the web server uses. After running a Crystal report through the mid tier, verify that the report is published properly. To view a list of the published reports, open the ARReports folder in the Central Management Console. You can access the Central Management Console from the Windows Programs menu. (Optional) By default, the CMS is configured to limit the number of records returned when previewing or refreshing a report to 20,000. If you run large reports and see errors indicating you have hit this limit, you can change the setting in the BusinessObjects Central Management Console. This setting is a property of the CMS ReportApplicationServer service. (Optional) To configure the Report Application Server service properties if necessary 1 Log in to the Crystal Reports Server Central Management Console. You can access the Central Management Console from the Programs list in the Windows Start menu. 2 Open the Servers tab and locate the Report Application Server service in the Service Categories section. 3 Right-click the service and open the Properties dialog box. 4 To change the default number of records returned, locate the setting labelled “Number of database records to read when previewing or refreshing a report” and change the setting as needed. 5 Click Save & Close. 6 Restart the Report Application Server service. Chapter 5 Using Crystal reports with AR System 119
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BMC Remedy Action Request System 7.
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Customer Support You can obtain tec
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Contents Preface 11 Audience . . .
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Deleting report definitions. . . .
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Appendix F Mid tier caching best pr
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Preface Audience IMPORTANT The comp
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Release Notes Information about new
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Chapter 1 Configuring the mid tier
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Configuring the external firewall C
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Accessing the Mid Tier Configuratio
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Table 1-1: Overview settings (Conti
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Table 1-2: General settings General
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Table 1-2: General settings (Contin
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Table 1-3: AR Server settings Figur
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1 In the Mid Tier Configuration Too
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Table 1-4: Cache settings (Continue
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Persistent Cache option Cache setti
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Cache settings How the prefetch pro
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Cache settings arsystem.ehcache.re
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Table 1-5: Maximum number of elemen
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User and group permissions for pref
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Table 1-6: Report settings Setting
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Connection settings Connection sett
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Connection Pool Status Table 1-9: C
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Logging Table 1-10: Log settings (S
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View logs Activate profiling Change
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Real Number field Decimal Number f
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Chapter 2 Customizing AR System sty
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Order of precedence Overview of CSS
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Table 2-1: Style sheets used in AR
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Figure 2-2: Associating a customize
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Figure 2-3: Customized style for bo
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Chapter 3 Working with applications
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Page 69 and 70: Header text Customizing views for f
Page 71 and 72: Table 3-1: Form Action fields (Shee
Page 73 and 74: Customizing views for forms in brow
Page 75 and 76: Figure 3-5: Application Properties
Page 77 and 78: URLs for forms and applications As
Page 79 and 80: Table 3-2: Supported parameters (Sh
Page 81 and 82: Figure 3-6: URL encoder utility 1 O
Page 83 and 84: URLs for forms and applications The
Page 85 and 86: URLs for forms and applications 6 C
Page 87 and 88: Using the Object List Using the Obj
Page 89 and 90: How a view is selected For the mid
Page 91 and 92: Including parameters in saved or de
Page 93 and 94: Form help text Field help text Figu
Page 95 and 96: Chapter 4 Configuring AR System for
Page 97 and 98: Figure 4-2: Designing a report Abou
Page 99 and 100: Managing reports with the Report fo
Page 101 and 102: Report form fields used by applicat
Page 103 and 104: Running a report by using an Open W
Page 105 and 106: Managing localized Crystal and Web
Page 107 and 108: Managing localized Crystal and Web
Page 109 and 110: Defining report types Defining repo
Page 111 and 112: Recommended entries Table 4-4: Run
Page 113 and 114: Setting limits on reports that user
Page 115 and 116: Chapter 5 Using Crystal reports wit
Page 117: Mid tier installation options for C
Page 121 and 122: Report definitions for Crystal repo
Page 123 and 124: ODBC driver configuration for Cryst
Page 125 and 126: Crystal Reports tips for the Web 8
Page 127 and 128: Appendix A For your end users: Tips
Page 129 and 130: Creating requests To restore the f
Page 131 and 132: Creating requests NOTE The rich-tex
Page 133 and 134: 3 Complete the following fields: 4
Page 135 and 136: How the Back button behaves How the
Page 137 and 138: Appendix B For your end users: Runn
Page 139 and 140: Finding a request by example Param
Page 141 and 142: Finding a request by example For ex
Page 143 and 144: 1 Click the Advanced Search button
Page 145 and 146: Table B-3: Keywords (Sheet 2 of 3)
Page 147 and 148: Values Using the advanced search ba
Page 149 and 150: Table B-4: Operators (Sheet 3 of 3)
Page 151 and 152: Saving searches To find all request
Page 153 and 154: Loading search criteria without exe
Page 155 and 156: Appendix C For your end users: Crea
Page 157 and 158: “Adding to or overriding a report
Page 159 and 160: Running reports Finding reports Run
Page 161 and 162: Running reports TIP Although you ca
Page 163 and 164: Exporting AR System reports Running
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Page 167 and 168: 3 Delete, disable, or enable report
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Figure C-4: Example list report bas
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Creating reports For example, a tub
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Creating reports Minimum—Shows t
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Using the advanced query builder Cr
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1 Select the report in the Report C
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Creating reports Entries that are s
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Creating reports You can use text,
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Export file formats for AR System r
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Appendix D For your end users: Usin
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Drilling down to information in fla
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Appendix E ITSM 7.0.00 applications
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Appendix F Mid tier caching best pr
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Use the following steps to disable
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3 Select the Pre-Load checkbox next
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Create, modify, or delete a form C
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Index A A B C D E F G H I J K L M N
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J A B C D E F G H I J K L M N O P Q
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A B C D E F G H I J K L M N O P Q R
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