BMC Remedy Action Request System 7.6.04: BMC Remedy Mid Tier ...

BMC Remedy Action Request System 7.6.04
134 BMC Remedy Mid Tier Guide
Changes made to the Status field are recorded in the request’s status history. You
can view a list of these changes in the Status History window (choose View >
Status History).
The dialog box displays the default name of the field (Status), which can be
changed by the administrator.
To modify a single request
1 Open the form containing the request that you want to change.
2 If the form is not in Search mode, click New Search.
3 Search for the request.
For more information, see “Running searches” on page 138.
The Results pane lists the requests that match the search criteria. The first request
appears in the Details pane, which is in Modify mode.
4 Click on the request that you want to change so that it appears in the Details pane.
5 Make the necessary modifications to the fields in the form.
6 Click Save.
To modify several requests at once
1 Open the form containing the request that you want to change.
2 If the form is not in Search mode, click New Search.
3 Search for the requests.
The Results pane lists the requests that match the search criteria.
4 Select the requests that you want to change.
Use the CTRL or SHIFT key to select more than one request.
5 Click Modify all.
The Details pane changes to Modify All mode, and a blank form is displayed.
6 Fill in the fields you want updated for every request.
The data you enter in the fields will be applied to all the selected requests;
therefore, fill in only the fields that you want updated on every request you have
selected.
7 Click Save.
A dialog box appears, listing the number of requests that will be modified and
prompting you to confirm your modifications.
WARNING
You cannot undo this action if you select Yes.
8 Click Yes to confirm.