BMC Remedy Action Request System 7.6.04: BMC Remedy Mid Tier ...

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BMC Remedy Action Request System 7.6.04 Figure C-8: ReportCreator 178 BMC Remedy Mid Tier Guide 3 In the Report Name field, enter a unique, locale-specific name for the report; for example, MyReport-en. 4 From the Report Format drop-down list, select one of the following choices for the format of the report: Record—Displays each field of the request on a separate line. Column—Displays each field as a column heading, and displays information from each request in a separate row. Compressed—Compresses the information with commas, white space, or any other specified character between the columns. In a browser, the compressed format is viewed in a column format. 5 (For administrators) In the Locale field, enter the locale of the report in the format language_Country, for example pt_BR. The country portion of the locale code is optional, depending on whether you want to allow all country variations of a language to use the report. If you enter only the language portion, all country variations of a language can use the report. For example, an entry of pt would include all country variations of Portuguese, but pt_BR designates only Brazilian Portuguese. For a list of standard choices for this field, check the Locale view property on any form in BMC Remedy Developer Studio. 6 In the Report Set field, enter a locale-independent description for the report. The Report Set field is used to identify locale variants of the same report. The combination of Report Set and Locale must be unique. 7 Update each tab in the form as described in the following sections.
Creating reports Entries that are specific to Windows reports are identified in each of the tabs. Those settings are ignored for Web reports. 8 Save the report. Fields tab In the Fields tab, define the fields on the form from which data is being reported to be included in the report. To specify fields to be included in a report 1 In the Field field, click the menu button to select which fields on the specified form will be displayed on the report. 2 In the Label field, enter the field name as you want it displayed on the report. 3 In the Field to Add Before/After field, select a field to use as a reference when clicking the Add After or Add Before buttons. 4 Click Add Before or Add After to set the positioning of fields in a report, with reference to the Field to Add Before/After field. 5 Click Modify to update the selected field label or width specification. 6 Click Remove to remove a selected field. 7 Click Remove All to remove all selections from the field list. Sorting tab In the Sorting tab, select fields to sort on and set the sort order and grouping for each field for the report. You can select up to five fields for sorting. To specify sorting criteria 1 From the first Field Name list, select the field on which you want to sort. 2 Select Ascending or Descending Sort Order for the selected field. 3 To group by a field, select the Group check box for the selected field. 4 Repeat steps 1 through 3 for the other fields on which you want to sort. Statistics tab In the Statistics tab, define expressions that will calculate statistics for the requests contained in the report. Use the Statistics tab to specify what type of statistics to include. To include statistics in a report 1 From the Operation field, select the appropriate operation: Count—Tallies the number of requests. Sum—Adds up specified fields or the arithmetic relationship among fields. Appendix C For your end users: Creating reports in a browser 179
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BMC Remedy Action Request System 7.
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Customer Support You can obtain tec
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Contents Preface 11 Audience . . .
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Deleting report definitions. . . .
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Appendix F Mid tier caching best pr
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Preface Audience IMPORTANT The comp
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Release Notes Information about new
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Chapter 1 Configuring the mid tier
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Configuring the external firewall C
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Accessing the Mid Tier Configuratio
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Table 1-1: Overview settings (Conti
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Table 1-2: General settings General
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Table 1-2: General settings (Contin
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Table 1-3: AR Server settings Figur
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1 In the Mid Tier Configuration Too
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Table 1-4: Cache settings (Continue
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Persistent Cache option Cache setti
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Cache settings How the prefetch pro
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Cache settings arsystem.ehcache.re
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Table 1-5: Maximum number of elemen
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User and group permissions for pref
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Table 1-6: Report settings Setting
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Connection settings Connection sett
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Connection Pool Status Table 1-9: C
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Logging Table 1-10: Log settings (S
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View logs Activate profiling Change
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Real Number field Decimal Number f
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Chapter 2 Customizing AR System sty
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Order of precedence Overview of CSS
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Table 2-1: Style sheets used in AR
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Figure 2-2: Associating a customize
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Figure 2-3: Customized style for bo
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Chapter 3 Working with applications
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Click this arrow to hide the toolba
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Header text Customizing views for f
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Table 3-1: Form Action fields (Shee
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Customizing views for forms in brow
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Figure 3-5: Application Properties
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URLs for forms and applications As
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Table 3-2: Supported parameters (Sh
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Figure 3-6: URL encoder utility 1 O
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URLs for forms and applications The
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URLs for forms and applications 6 C
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Using the Object List Using the Obj
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How a view is selected For the mid
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Including parameters in saved or de
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Form help text Field help text Figu
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Chapter 4 Configuring AR System for
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Figure 4-2: Designing a report Abou
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Managing reports with the Report fo
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Report form fields used by applicat
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Running a report by using an Open W
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Managing localized Crystal and Web
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Managing localized Crystal and Web
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Defining report types Defining repo
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Recommended entries Table 4-4: Run
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Setting limits on reports that user
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Chapter 5 Using Crystal reports wit
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Mid tier installation options for C
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Configuring BusinessObjects Enterpr
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Report definitions for Crystal repo
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ODBC driver configuration for Cryst
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Crystal Reports tips for the Web 8
Page 127 and 128: Appendix A For your end users: Tips
Page 129 and 130: Creating requests To restore the f
Page 131 and 132: Creating requests NOTE The rich-tex
Page 133 and 134: 3 Complete the following fields: 4
Page 135 and 136: How the Back button behaves How the
Page 137 and 138: Appendix B For your end users: Runn
Page 139 and 140: Finding a request by example Param
Page 141 and 142: Finding a request by example For ex
Page 143 and 144: 1 Click the Advanced Search button
Page 145 and 146: Table B-3: Keywords (Sheet 2 of 3)
Page 147 and 148: Values Using the advanced search ba
Page 149 and 150: Table B-4: Operators (Sheet 3 of 3)
Page 151 and 152: Saving searches To find all request
Page 153 and 154: Loading search criteria without exe
Page 155 and 156: Appendix C For your end users: Crea
Page 157 and 158: “Adding to or overriding a report
Page 159 and 160: Running reports Finding reports Run
Page 161 and 162: Running reports TIP Although you ca
Page 163 and 164: Exporting AR System reports Running
Page 165 and 166: Restrictions on modifying queries a
Page 167 and 168: 3 Delete, disable, or enable report
Page 169 and 170: Figure C-4: Example list report bas
Page 171 and 172: Creating reports For example, a tub
Page 173 and 174: Creating reports Minimum—Shows t
Page 175 and 176: Using the advanced query builder Cr
Page 177: 1 Select the report in the Report C
Page 181 and 182: Creating reports You can use text,
Page 183 and 184: Export file formats for AR System r
Page 185 and 186: Appendix D For your end users: Usin
Page 187 and 188: Drilling down to information in fla
Page 189 and 190: Appendix E ITSM 7.0.00 applications
Page 191 and 192: Appendix F Mid tier caching best pr
Page 193 and 194: Use the following steps to disable
Page 195 and 196: 3 Select the Pre-Load checkbox next
Page 197 and 198: Create, modify, or delete a form C
Page 199 and 200: Index A A B C D E F G H I J K L M N
Page 201 and 202: J A B C D E F G H I J K L M N O P Q
Page 203 and 204: A B C D E F G H I J K L M N O P Q R
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