BMC Remedy Action Request System 7.6.04: BMC Remedy Mid Tier ...

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BMC Remedy Action Request System 7.6.04 Group data Role data Image objects 32 BMC Remedy Mid Tier Guide NOTE The Sync Cache feature is not available in pre 7.5, patch 004 versions. The Definition Change Check Interval value defines the cache mode as follows: When the Definition Change Check Interval value is set to 0, the system is working in development cache mode. In this mode, the Synch Cache option should not be used. If a sync is triggered in this mode, an error is thrown and syncing does not occur. When the Definition Change Check Interval value is set to 1, the system is working in production cache mode. In this mode, the Synch Cache option can be used to synchronize the mid tier cache with AR Server. NOTE For more information about configuring cache modes see, BMC Remedy Action Request System 7.6.04, Configuration Guide “Configuring a server’s cache mode” on page 168. Figure 1-6: Sync cache option
Persistent Cache option Cache settings Since AR System 7.1.00, forms currently cached in memory can be serialized (written to) to one or more files, which enables the forms to be retrieved faster. Background When a user opens an AR System on a form for the first time, the mid tier must download the form and its workflow objects. It must then construct a Java object from these items. This object is used to generate the Dynamic HTML needed to display the form in a browser. The initial construction of this Java object is timeconsuming, but after it is built, the mid tier caches it in memory and accesses it for all users who open the same form from that point on. Serializing Java objects to a file In AR System 7.1.00, the mid tier can serialize the constructed Java objects that represent AR System forms present in memory and write them to a file when the form is loaded. The mid tier detects the file, reads it, and reconstructs the Java objects serialized in it. This prevents the system from having to repeat the timeconsuming construction process. You can activate serialization from the cache page of the Mid Tier Configuration Tool by selecting the Enable Cache Persistence option. NOTE If the application server hosting the mid tier shuts down unexpectedly, the mid tier reloads all forms specified in the prefetch configuration from the AR System server when the application server is restarted. Tomcat configuration settings Because the time required to serialize forms can vary depending on their size and complexity, you might need to increase the Tomcat shutdown time and thread stack sizes to enable the efficient serialization of your forms. For example, if you are using the version of Tomcat that was bundled with your Windows AR System installation, the service might fail to restart if the timeout setting is too low and you have cached many forms. Perform the following steps to increase the timeout for shutdown, and the thread stack sizes, in Tomcat. NOTE You must use the Tomcat configuration tool to configure these settings and restart Tomcat. You do not need to adjust the shutdown time when running Tomcat from the command line. Chapter 1 Configuring the mid tier 33
Page 1 and 2: BMC Remedy Action Request System 7.
Page 3 and 4: Customer Support You can obtain tec
Page 5 and 6: Contents Preface 11 Audience . . .
Page 7 and 8: Deleting report definitions. . . .
Page 9 and 10: Appendix F Mid tier caching best pr
Page 11 and 12: Preface Audience IMPORTANT The comp
Page 13 and 14: Release Notes Information about new
Page 15 and 16: Chapter 1 Configuring the mid tier
Page 17 and 18: Configuring the external firewall C
Page 19 and 20: Accessing the Mid Tier Configuratio
Page 21 and 22: Table 1-1: Overview settings (Conti
Page 23 and 24: Table 1-2: General settings General
Page 25 and 26: Table 1-2: General settings (Contin
Page 27 and 28: Table 1-3: AR Server settings Figur
Page 29 and 30: 1 In the Mid Tier Configuration Too
Page 31: Table 1-4: Cache settings (Continue
Page 35 and 36: Cache settings How the prefetch pro
Page 37 and 38: Cache settings arsystem.ehcache.re
Page 39 and 40: Table 1-5: Maximum number of elemen
Page 41 and 42: User and group permissions for pref
Page 43 and 44: Table 1-6: Report settings Setting
Page 45 and 46: Connection settings Connection sett
Page 47 and 48: Connection Pool Status Table 1-9: C
Page 49 and 50: Logging Table 1-10: Log settings (S
Page 51 and 52: View logs Activate profiling Change
Page 53 and 54: Real Number field Decimal Number f
Page 55 and 56: Chapter 2 Customizing AR System sty
Page 57 and 58: Order of precedence Overview of CSS
Page 59 and 60: Table 2-1: Style sheets used in AR
Page 61 and 62: Figure 2-2: Associating a customize
Page 63 and 64: Figure 2-3: Customized style for bo
Page 65 and 66: Chapter 3 Working with applications
Page 67 and 68: Click this arrow to hide the toolba
Page 69 and 70: Header text Customizing views for f
Page 71 and 72: Table 3-1: Form Action fields (Shee
Page 73 and 74: Customizing views for forms in brow
Page 75 and 76: Figure 3-5: Application Properties
Page 77 and 78: URLs for forms and applications As
Page 79 and 80: Table 3-2: Supported parameters (Sh
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URLs for forms and applications The
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URLs for forms and applications 6 C
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Using the Object List Using the Obj
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How a view is selected For the mid
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Including parameters in saved or de
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Form help text Field help text Figu
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Chapter 4 Configuring AR System for
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Figure 4-2: Designing a report Abou
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Managing reports with the Report fo
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Report form fields used by applicat
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Running a report by using an Open W
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Managing localized Crystal and Web
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Managing localized Crystal and Web
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Defining report types Defining repo
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Recommended entries Table 4-4: Run
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Setting limits on reports that user
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Chapter 5 Using Crystal reports wit
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Mid tier installation options for C
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Configuring BusinessObjects Enterpr
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Report definitions for Crystal repo
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ODBC driver configuration for Cryst
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Crystal Reports tips for the Web 8
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Appendix A For your end users: Tips
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Creating requests To restore the f
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Creating requests NOTE The rich-tex
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3 Complete the following fields: 4
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How the Back button behaves How the
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Appendix B For your end users: Runn
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Finding a request by example Param
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Finding a request by example For ex
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1 Click the Advanced Search button
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Table B-3: Keywords (Sheet 2 of 3)
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Values Using the advanced search ba
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Table B-4: Operators (Sheet 3 of 3)
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Saving searches To find all request
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Loading search criteria without exe
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Appendix C For your end users: Crea
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“Adding to or overriding a report
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Running reports Finding reports Run
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Running reports TIP Although you ca
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Exporting AR System reports Running
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Restrictions on modifying queries a
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3 Delete, disable, or enable report
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Figure C-4: Example list report bas
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Creating reports For example, a tub
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Creating reports Minimum—Shows t
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Using the advanced query builder Cr
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1 Select the report in the Report C
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Creating reports Entries that are s
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Creating reports You can use text,
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Export file formats for AR System r
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Appendix D For your end users: Usin
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Drilling down to information in fla
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Appendix E ITSM 7.0.00 applications
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Appendix F Mid tier caching best pr
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Use the following steps to disable
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3 Select the Pre-Load checkbox next
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Create, modify, or delete a form C
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Index A A B C D E F G H I J K L M N
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J A B C D E F G H I J K L M N O P Q
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A B C D E F G H I J K L M N O P Q R
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