BMC Remedy Action Request System 7.6.04: BMC Remedy Mid Tier ...

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BMC Remedy Action Request System 7.6.04 164 BMC Remedy Mid Tier Guide WARNING If the report includes a primary and secondary form, the filter shows only fields that are included in the primary form. 3 Build the additional qualification, using either the Simple Query Builder or the Advanced Query Builder, as described in “Using a query in a Web report” on page 173. 4 (Optional) Select Override to replace the report’s built-in query with the added qualification. If the Override check box is not available, overrides are disabled for this report. In that case you can only add your qualification to the report and cannot override the built-in query. 5 Click Run to run the report with the added qualification. Example of adding a qualification to narrow a report An example report named Class Registration, based on the Sample:Classes form, has a built-in query stating “Number enrolled is greater than 0”. The report normally includes all classes for which at least one student is enrolled. An instructor, Peter Thomas, needs to see this list, but only for the courses he teaches. Peter could use the Class Registration report and add a qualification before running the report, such as “Instructor is equal to Peter Thomas” or “Instructor is myself”. His additional qualification is added to the built-in query, and the resulting report shows only those courses for which he is the instructor and at least one student is enrolled. In other words, he narrows the report results from all classes with enrolled students to only those he teaches that have enrolled students. Examples of overriding a report query A manager for the training program, on the other hand, needs to see a list of all classes, including those where the enrollment is zero. Instead of writing a new report, she could use the Class Registration report, but override the built-in query. By overriding the built-in query and adding no additional conditions, she eliminates the built-in query. Thus she widens the report results to include those classes that have no enrollees. You can also use the Override and Show Additional Filter options together to replace any built-in query in the report. For example, to see a list of all classes in Madrid with or without students enrolled, the training program manager could use the Class Registration report, add the query “Location is LIKE Madrid%”, and click Override. The additional query narrows the report to include only classes in Madrid, and the override causes the report to include classes with no enrollees as well as those with students enrolled.
Restrictions on modifying queries at runtime Running reports Some reports do not allow modification at runtime. These options are unavailable in the following cases: If you search a form and then use the Report button in the search results list to create a report, the records that you selected in the search results are passed to the Report Console as a predefined query. In this case, the Show Additional Filter and Override options are not available. The administrator can configure a report to disallow overrides, additional qualifications, or both. In case, either or both options are unavailable. Override does not override the “base qualification” used in AR System reports. A base qualification is defined by the administrator and is outside of the report definition. If the report contains a base qualification, your qualification is added to the base qualification. Base qualifications are not visible in the report designer screen. Reporting based on a search When you run a search on an AR System form or view a table in a browser, the Report button appears below the search results or in the table (assuming the form or table field is not configured to prevent this). The Report button allows you to generate a report based on the search results or table field contents. Figure C-3: Search results with Report button When you click Report, the following actions occur: The Report Console opens, listing only those reports that are associated with the form you searched. You can also create a new report definition based on this search. In this case the report is automatically associated with the current form. If you select the “Add default fields and sort order” option, the results list fields are automatically included in the report. The records that are selected in the search results at the time you click Report, along with the sort order, are passed to the Report Console as a predefined query. Appendix C For your end users: Creating reports in a browser 165
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BMC Remedy Action Request System 7.
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Customer Support You can obtain tec
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Contents Preface 11 Audience . . .
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Deleting report definitions. . . .
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Appendix F Mid tier caching best pr
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Preface Audience IMPORTANT The comp
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Release Notes Information about new
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Chapter 1 Configuring the mid tier
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Configuring the external firewall C
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Accessing the Mid Tier Configuratio
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Table 1-1: Overview settings (Conti
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Table 1-2: General settings General
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Table 1-2: General settings (Contin
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Table 1-3: AR Server settings Figur
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1 In the Mid Tier Configuration Too
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Table 1-4: Cache settings (Continue
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Persistent Cache option Cache setti
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Cache settings How the prefetch pro
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Cache settings arsystem.ehcache.re
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Table 1-5: Maximum number of elemen
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User and group permissions for pref
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Table 1-6: Report settings Setting
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Connection settings Connection sett
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Connection Pool Status Table 1-9: C
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Logging Table 1-10: Log settings (S
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View logs Activate profiling Change
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Real Number field Decimal Number f
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Chapter 2 Customizing AR System sty
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Order of precedence Overview of CSS
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Table 2-1: Style sheets used in AR
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Figure 2-2: Associating a customize
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Figure 2-3: Customized style for bo
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Chapter 3 Working with applications
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Click this arrow to hide the toolba
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Header text Customizing views for f
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Table 3-1: Form Action fields (Shee
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Customizing views for forms in brow
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Figure 3-5: Application Properties
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URLs for forms and applications As
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Table 3-2: Supported parameters (Sh
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Figure 3-6: URL encoder utility 1 O
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URLs for forms and applications The
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URLs for forms and applications 6 C
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Using the Object List Using the Obj
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How a view is selected For the mid
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Including parameters in saved or de
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Form help text Field help text Figu
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Chapter 4 Configuring AR System for
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Figure 4-2: Designing a report Abou
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Managing reports with the Report fo
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Report form fields used by applicat
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Running a report by using an Open W
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Managing localized Crystal and Web
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Managing localized Crystal and Web
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Defining report types Defining repo
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Recommended entries Table 4-4: Run
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Page 117 and 118: Mid tier installation options for C
Page 119 and 120: Configuring BusinessObjects Enterpr
Page 121 and 122: Report definitions for Crystal repo
Page 123 and 124: ODBC driver configuration for Cryst
Page 125 and 126: Crystal Reports tips for the Web 8
Page 127 and 128: Appendix A For your end users: Tips
Page 129 and 130: Creating requests To restore the f
Page 131 and 132: Creating requests NOTE The rich-tex
Page 133 and 134: 3 Complete the following fields: 4
Page 135 and 136: How the Back button behaves How the
Page 137 and 138: Appendix B For your end users: Runn
Page 139 and 140: Finding a request by example Param
Page 141 and 142: Finding a request by example For ex
Page 143 and 144: 1 Click the Advanced Search button
Page 145 and 146: Table B-3: Keywords (Sheet 2 of 3)
Page 147 and 148: Values Using the advanced search ba
Page 149 and 150: Table B-4: Operators (Sheet 3 of 3)
Page 151 and 152: Saving searches To find all request
Page 153 and 154: Loading search criteria without exe
Page 155 and 156: Appendix C For your end users: Crea
Page 157 and 158: “Adding to or overriding a report
Page 159 and 160: Running reports Finding reports Run
Page 161 and 162: Running reports TIP Although you ca
Page 163: Exporting AR System reports Running
Page 167 and 168: 3 Delete, disable, or enable report
Page 169 and 170: Figure C-4: Example list report bas
Page 171 and 172: Creating reports For example, a tub
Page 173 and 174: Creating reports Minimum—Shows t
Page 175 and 176: Using the advanced query builder Cr
Page 177 and 178: 1 Select the report in the Report C
Page 179 and 180: Creating reports Entries that are s
Page 181 and 182: Creating reports You can use text,
Page 183 and 184: Export file formats for AR System r
Page 185 and 186: Appendix D For your end users: Usin
Page 187 and 188: Drilling down to information in fla
Page 189 and 190: Appendix E ITSM 7.0.00 applications
Page 191 and 192: Appendix F Mid tier caching best pr
Page 193 and 194: Use the following steps to disable
Page 195 and 196: 3 Select the Pre-Load checkbox next
Page 197 and 198: Create, modify, or delete a form C
Page 199 and 200: Index A A B C D E F G H I J K L M N
Page 201 and 202: J A B C D E F G H I J K L M N O P Q
Page 203 and 204: A B C D E F G H I J K L M N O P Q R
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