BMC Remedy Action Request System 7.6.04: BMC Remedy Mid Tier ...

Creating requests
To restore the full list of forms and applications, clear the Server, Application,
and Name fields, and click Search.
To find an application or form by keyword, enter a word or a phrase from the
name and click Search. The search is conducted only on the Name column. Use
the following criteria:
The name of a form or any sequence of letters contained in the form or
application name. For example, if the form name is Purchase Requisition and
you enter requ, the form is found.
Multiple, nonsequential words or search operators are not valid as keywords.
You can also arrange items in the list by name, server, or type by clicking the
appropriate column headings.
Choosing how forms and applications are displayed
All the forms and applications on all servers to which you have access are listed in
the table by default. To restrict the list to a specific server, enter the server name in
the Server field, and click Search.
You can arrange the list of forms and applications by Name, Server, or Type by
clicking on the appropriate column heading.
The Show Hidden check box is available only to administrators. When selected, it
displays hidden objects.
Creating requests
A request is a record related to a specific task. For example, a request could be a
description of a software problem or a purchase order from a customer.
When you create a request, you enter each piece of information about the request
in a field. When you save the request, it is added to the database.
If you have permissions, you can open requests and modify them. Only
administrators and subadministrators can delete requests.
To create a new request
1 Open the form.
2 Click New Request.
3 Fill in the appropriate fields in the form.
4 Click Save.
Appendix A For your end users: Tips for using applications in a browser 129