End of Year Report - Richland College

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KPI 1.1 Initiate relationships for sustainable community building
Richland College
Measures:
1.1.1 # of service hours in Service Learning
Strategic Measure*
Target Range
Performance
% of max. target range
≥ 20,169 – 22,410
= 23,857
= 106.50%
Richland’s Collegiate High School (RCHS) service learning program and the participation of
other Richland College credit students combined to surpass
●●
the target range by 6.5 percentage points
●●
the performance of Peer 1
●●
performance in 2009-10 by 5,087 hours (see Figure 1.1.1)
Significant actions to improve service learning include the full implementation of an automated
database for tracking service learning hours. This database allows segmentation of the hours
by RCHS and all other college students. The RCHS staff tracked progress on service learning
hours throughout the year to ensure that students were on track to meet end of year requirements.
Due to a complete reorganization of the department that handles service learning and
the assignment to another administrator, leadership raised the target modestly to 24,000 hours
for 2011-12 to allow time for process evaluation and improvement.
33
30
27
Service Learning Hours
Total Service Learning Regular Service Learning RCHS Service Learning
Peer 1 Service Learning 90 % of Target 100 % of Target
Thousands
24
21
18
15
12
9
6
3
0
Good
2006-07 2007-08 2008-09 2009-10 2010-11
Figure 1.1.1
Source: Program Director Databases
*Strategic measures are those identified for special emphasis by college leadership, the DCCCD Board of Trustees, the state or national government, or
SACS accreditation agency. Operational measures are those key to the ongoing vitality of the organization but without strategic emphasis.
End of Year Report 2010-11