End of Year Report - Richland College

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KPI 3.2 Provide excellence in job satisfaction and engagement
Richland College
3.2.1 % of employees satisfied with employment at RLC
Operational Measure*
Target Range
Performance
% of max. target range
≥ 76.50 – 85.00
= 85.35
= 100.40%
Leadership has tracked employee satisfaction since 2000 using the Campus Quality Survey
provided by Performance Horizons. Due to an inability of Performance Horizons to provide
national percentile rankings or best performance data, leadership made the decision to discontinue
the administration of this survey. The data represented above come from the last
administration in fall 2009. Senior leadership is researching other employee climate survey
options that are affordable and provide appropriate comparisons, therefore the measure was
eliminated for 2011-12 until leadership decides on a replacement survey instrument.
100.0
95.0
90.0
Employee Satisfaction with RLC Employment
by Employee Type
Prof. Support Faculty Administrator
All Staff 100% of Target 90% of Target
Good
85.0
80.0
75.0
70.0
65.0
60.0
2002 2005 2007 2009
Figure 3.2.1
Source: Campus Quality Survey 00, 02, 05, 07, 09
*Strategic measures are those identified for special emphasis by college leadership, the DCCCD Board of Trustees, the state or national government, or
SACS accreditation agency. Operational measures are those key to the ongoing vitality of the organization but without strategic emphasis.
End of Year Report 2010-11