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End of Year Report - Richland College

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<strong>End</strong> <strong>of</strong> <strong>Year</strong> <strong>Report</strong> 2010-11<br />

Table <strong>of</strong> Contents<br />

<strong>End</strong> <strong>of</strong> <strong>Year</strong> <strong>Report</strong> 2010-11................................................................................................. 1<br />

Executive Summary........................................................................................................................2<br />

Thunion <strong>End</strong> <strong>of</strong> <strong>Year</strong> <strong>Report</strong> Card..................................................................................................5<br />

Strategic Planning Process..........................................................................................................12<br />

Measurement System...................................................................................................................14<br />

Organizational Action Plan Emphasis...........................................................................................16<br />

Strategic Planning Priority Goal #1: Identify and Meet Community Educational Needs...............18<br />

KPI 1.1 Initiate relationships for sustainable community building..........................................20<br />

KPI 1.2 Increase market share <strong>of</strong> key student segments......................................................22<br />

KPI 1.3 Provide business and industry workforce training....................................................33<br />

KPI 1.4 Respond to community educational needs...............................................................37<br />

Strategic Planning Priority Goal #2: Empower All Students to Succeed......................................41<br />

KPI 2.3 Promote student engagement and satisfaction........................................................86<br />

Strategic Planning Priority Goal #3: Empower All Employees to Succeed...................................90<br />

KPI 3.2 Provide excellence in job satisfaction and engagement...........................................96<br />

KPI 3.3 Provide comprehensive pr<strong>of</strong>essional development for all employee groups..........102<br />

KPI 3.4 Proactively manage turnover and diversity.............................................................104<br />

KPI 3.5 Provide a safe and healthy working environment...................................................109<br />

Strategic Planning Priority Goal #4: Ensure Institutional Effectiveness......................................117<br />

KPI 4.1 Remain fiscally responsible and sound..................................................................119<br />

KPI 4.2 Meet and exceed internal and external standards and requirements.....................133<br />

KPI 4.3 Operate the college using environmentally sustainable practices..........................139<br />

Appendix.....................................................................................................................................A-1<br />

ThunderDocuments..............................................................................................................A-2<br />

Performance Excellence Model............................................................................................A-7<br />

Cycles <strong>of</strong> Improvement to Planning and Research for Institutional Effectiveness..............A-10<br />

2010-11 Core Competencies..............................................................................................A-14<br />

2010-11 Strategic Challenges and Advantages..................................................................A-15<br />

Strategic Planning Process Map.........................................................................................A-17<br />

Organizational Action Plan Matrix.......................................................................................A-18

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