RESPONSIBLE ENTREPRENEURSHIP VISION DEVELOPMENT AND ETHICS

A methodology for collaborative performance estimation
of industrial enterprises in furniture industry
Svetoslav DIMKOW
Technical University Sofia, Business Faculty
sdim@tu-sofia.bg
Abstract: This work expresses the opinion that there is a need for a new form of business innovation
because traditional (closed) ways for innovation not contribute in quantitative and qualitative terms for business
development and solving emerging in today’s business environment problems. Although skills to build
business networks are a prerequisite for improving operational and cognitive efficiency, trust is the core capabilities
to perform collaborative innovations.
Subject of this work is intra organizational trust during the implementation of organizational interactions.
The aim of the work is to develop a model to assess the level of trust based on aspects of the process of
information exchange.
After extensive literature research the author has developed a model to assess the Levels of maturity of
trust. It was decided the model structure to be built up of three elements: Four levels of maturity of trust;
Seven critical success factors for achieving Levels of maturity of trust; Organizational practices to reach critical
success factors. In this model each of the critical success factors are evaluated to determine how well
they are reached. This is the initial version of the model for assessing the trust maturity, which requires further
improvement and evaluation in practical terms.
Keywords: collaborative innovations; trust estimation; collaboration; business networks; furniture industry
Introduction
Nambisan (2008) defines collaborative innovations as a collective approach to creating
innovation and problem solving, which is based on harnessing resources and creativity of external
networks and communities to strengthen and improve the innovation process and expand
the scale and quality of innovative results. From this point of view can be determined and
the main feature of collaborative innovations - open-ended innovation process, in which at
an early stage actors of an organization, other organizations and firms are integrated in the
innovation cycle (generating and choice of ideas; implementation; deployment). Therefore,
the trajectory of the innovation should be determined by the availability of innovative assets
and not by the formal boundaries of an organization. Moreover, the role of actors in smaller