India 2018

112 India 2018
country with the objective of providing easy and speedy access to information
and help required by the customers, apart from the redressal of grievances.
Central Public Grievance Redress and Monitoring System
Department of Posts is also processing complaints registered by consumers of
postal services in the Central Public Grievance Redress and Monitoring System
(CPGRAMS) of PG Portal which includes complaints received in Department
of Administrative Reforms and Public Grievances (DARPG), Department of
Public Grievances (DOPG), President's Secretariat and Prime Minister's Office
in the system and accessible at the website www.pgportal.gov.in.
Social Media Cell
Social Media Cell is an independent entity and deals with the twitter and
facebook accounts of the Department of Posts. The social media complaints are
time bound and are replied within 24 hours. The social media cell monitors the
complaints sent to all the circles on daily basis.
India Post Help Centre "1924"
Department of Posts had established "India Post Help Centre" in September,
2016 which can be reached through a toll free number, 1924. This number aims
to assist the general public in redressal of public grievances; dissemination of
information regarding various initiatives, activities, schemes, programmes and
projects undertaken; and feedback on the perception of the Department's
performance.
Information Technology
Ministry of Electronics and Information Technology (MeitY) deals with policy
matters relating to information technology, electronics, internet (other than
licensing of ISPs) and cyber security. The aim is to promote e-governance for
empowering citizens, promoting the inclusive and sustainable growth of the
electronics, IT and ITeS industries, promoting digital transactions and digital
payments, enhancing India's role in internet governance, adopting a
multipronged approach that includes development of human resources,
promoting R&D and innovation, enhancing efficiency through digital services
and ensuring a secure cyber space.
With the unveiling of the Digital India programme the role of MeitY has
enhanced. The overarching vision of the programme is to transform India into
a digitally empowered society and knowledge economy. The programme has
three vision areas namely, digital infrastructure as a utility for every citizen,
governance and services on demand and digital empowerment of citizens by
bridging the digital divide in the country. This transformational programme is
designed to build holistic capabilities across infrastructure, manufacturing, skills
and delivery platforms which in turn will lead to creation of a self-reliant
knowledge economy.