India 2018

Finance 249
action taken in such cases, is uploaded on the website. Further a new mechanism
to lodge grievances has been made available to PAN holders and new PAN
applicants through eNivaran facility on eFiling portal. Here the complainant
can pick specifics of complaint and the authority responsible to redress the
matter. The entire process is online and besides functionaries of the department
PAN Service Providers M/s UTIITSL and M/s NSDL eGov have been integrated
to eNivaran mechanism for resolving the grievances of public.
New Initiatives
a. Integration with e-Biz portal of DIPP
e-Biz programme is a mission mode project of Department of Industrial Policy
and Promotion (DIPP), Ministry of Commerce and Industry to facilitate the
investors by providing Single Window clearance like licensing, environment
and land clearances, approvals from various ministries and departments for
start-up businesses. L1 and L3 integration of PAN and TAN services with e-Biz
portal of DIPP has been completed. In L1 integration the applications for PAN
and TAN are received through e-Biz portal and forwarded to PAN Service
Providers.
b. Integration with MCA Portal
PAN and TAN processes have been integrated with the process of registration
of new companies using a Common Application Form SPICe (INC 32) at MCA
portal. PAN and TAN are being allotted in Turn Around Time (TAT) of 4 hours
from the time the application data in form 49A and 49B is received from MCA
portal. PAN is being printed on Certificate of Incorporation of new companies
along with CIN through this process.
c. Paperless Application using DSC and eSignature
An online paperless procedure for application of PAN using Digital Signature
Certificate and Aadhaar based eSignature has been launched at websites of
both service providers M/s NSDL and M/s UTIITSL. In this procedure a person
having Digital Signature Certificate or eSignature can apply for PAN through
online form 49A and upload digitally signed application with scanned copies
of Proof of Identity, Proof of Date of Birth, Proof of Address, Photograph and
Signature without any need for sending physical documents by post.
d. Paperless Application using Aadhaar based eKYC
Another paperless procedure for allotment of PAN using Aadhaar data and
photograph of applicant has been launched. The process is termed as eKYC
process where demographic details and photograph of the applicant are
populated directly from Aadhaar database by applicant through an
authentication process. The applicant signs the application using Aadhaar based
eSignature. The process is entirely paperless and without need for any
attachments resulting in faster allotment of PAN.