India 2018

250 India 2018
e. ePAN Card
All new applicants and card reprint requests are now being provided option of
receiving digitally signed ePAN card on the lines of eAadhaar letter through
email. The initiative has reduced the time of transmission of PAN card through
post.
f. Common Service Centres
Common Service Centres (Village Level Enterprises) have been enrolled with
PAN Service Providers M/s UTIITSL and M/s NSDL eGov for receiving PAN
applications in far flung corners of the country. The initiative has resulted in
outreach of PAN services at village level.
g. Electronic filing of Income Tax Returns
e-Filing of Income tax returns was introduced for the first time in 2006-07 for
corporates. The number of e-filed returns increased from around 4 Lakh in F.Y.
2006-07 to 5.28 cr in F.Y. 2016-17. This facility is free of cost to taxpayers. e-
returns now account for nearly 98 per cent of total returns filed with the
Department. The e-filing website which has over 6.2 crore registered users also
provides facility for online filing of various types of forms including audit
reports, applications and informational statements by taxpayers. More than 50
forms are available online.
h. IT enablement of Business Processes
Technology also has an important role in re-engineering business process within
the tax administration to empower employees in delivering outcomes in a
consistent and efficient manner. Income Tax Business Application (ITBA) was
conceptualized with development of new application for computerization of
all internal processes of Income Tax Department. The main objective of ITBA is
to e-enable all internal business processes so that officers and staff are able to
increase their efficiency by bringing information and work at a single place for
decision making and reduce drudgery in reporting, correspondence and internal
approvals.
i. Unification of Grievance Redressal Systems- e-Nivaran
e-Nivaran aims to fast track taxpayer's grievance redressal, ensuring early
resolution by integrating all the online and physical grievances received by the
department and keeping track of it until it reaches its logical conclusion.
j. National Website of the Income Tax Department http:/incometaxindia.gov.in
A major initiative to enhance taxpayer services was launched by the Income
tax Department in 2014 with the unveiling of the new national website
(www.incHmctaxindia.gov.in). The same was revamped in 2015 and services
incorporated keeping in mind feedback received from various users, trade
associations and other stakeholders. The website with New Layout was made
available for the users and tax payers in 2015. Several new features and services