1997 Swinburne Higher Education Handbook

Objectives and Content
A course focusing on the requirements of total quality
management within an enterprise. The stages of quality
progression are developed within a practical context from
buyer beware, through corrective, preventive and cost based
quality, to the requirements of serving the customer chain.
Current quality demands on industry are reviewed and
evaluated for impact on management systems.
EF663 Service Management
2 hours per week Hawthorn Prerequisite: nil
An elective subject in the Graduate Diploma in Management
and the Graduate Diploma in Management (Manufacturing).
Objectives and Content
A course addressing the management needs of service
organisations. Key issues of service management are
developed including: service organisation, technical and nontechnical
services, customer demand, customer satisfaction,
development of a service strategy, service obligation and
legal liability, service teams and team building, organising
service as a profit centre, pricing strategies for profit, service
quality and accreditation requirements.
EF664 Manufacturing Management
2 hours per week City, Hawthorn Prerequisite: nil
Assessment: a combination of personal assignments, group
assignments, class participation and/or exam
An elective subject in the Graduate Diploma in Management
and a compulsory subject in the Graduate Diploma and
Graduate Certificate in Management (Manufacturing).
Objectives and content
This subject reviews integrated manufacturing systems and
the manufacturing management function production,
~roduction ~lanning and control, maintenance, quality
control, etc.
The relationship between manufacturing and other
~r~anisational functions in the company and the application
of analytical techniques relevant to ~roduction and related
functions such as market forecasting, scheduling, materials
requirement planning will be covered.
The 5 Ps of Japanese manufacturing technique, VAM, world
class manufacturing, JIT production system and theory
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- EF665 Risk Management
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2 hours per week City, Hawthorn Prerequisite: nil
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.- An elective subject in the Graduate Diploma in Management
and the Graduate Diploma in Management (Manufacturing).
Objectives and Content
A course introducing concepts of risk management
(including models for process, assets, vulnerabilities,
exposure, threats, functions and activities), principles and
practices of risk control and risk decision making,
systematic risk control and risk management systems.
EF666 Engineering Management
2 hours per week City, Hawthorn Prerequisite: nil
Assessment: a combination of personal assignments, group
assignments, class participation and/or exam
An elective subject in the Graduate Diploma in Management
and the Graduate Diploma in Management (Manufacturing).
Obiectives and content
This subject addresses wider issues associated with effective
engineering management. Considerations include legal issues
(trends, ob!igatiois, professional liability and of
property), executive interfaces, engineering business units,
management of systems effectiveness, management strategies
(capability acquisition and procurement, integrated logistic
support, maintenance, performance measurement).
Recommended reading
Meredith, J.R. and Mantel, S.J. Project Management. 3rd edn, New
York, Wiley, 1995
EF667 Information Management
2 hours per week City, Hawthorn Prerequisite: nil
Assessment: a combination of personal assignments, group
assignments, class participation and/or exam
An elective subject in the Graduate Diploma in Management
and the Graduate Diploma in Management (Manufacturing).
Objectives and Content
A course addressing the requirements for effective
management of information within an enterprise.
Considerations include: corporate communications;
requirements, networks, cost minimisation and auditing;
business; computer business applications and systems;
finance and accounting, administration and database
management, office automation, electronic office and
decision support packages available.
Recommended reading
Laudon, K.C. and Laudon, J.P. Information Systems: A problem
solving approach, 3rd edn, Dryden, 1995
EF713 The Entrepreneurial Organisation
12.5 credit points 39 hours City Prerequisite: nil.
A first year subject in the Innovation and Enterprise suite of
programs.
Obiectives
~he'underl~in~ ideal of the subject is to simulate the
experience of entrepreneurs with the personnel aspects of
organisations as they go about their business of making
something happen to achieve a profitable and satisfying
result. Particular reference is given to the relationship
between these traits and managing the family owned
business. This ideal will be approached by the use of
lectures, case studies and situational evaluations through
which relevant ~rincioles will be reviewed. The em~hasis of
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the subject is on the integration of all topics to facilitate
understanding of the process of managing the behaviour of
people in a successful new venture.
Content
Introduction and overview