Level 2 and 3 Diploma in Business Support (4475-12/13)

Unit 210 Using email
Level: 2
Credit value: 3
UAN: M/502/4300
Unit aims
This is the ability to make the best use of e-mail software to safely and securely send, receive and
store messages. On completion of this unit a candidate should be able to understand and make
effective use of a range of intermediate e-mail software tools to send, receive and store messages
for at times non-routine or unfamiliar activities.
E-mail tools and techniques will be defined as ‘intermediate’ because:
• the techniques required will involve a number of steps and at times be non-routine or unfamiliar.
• the software tools and functions will be at times non-routine or unfamiliar; and
Examples of context: Adding a signature to emails; changing settings to deal with junk mail
effectively
Learning outcomes
There are two learning outcomes to this unit. The learner will:
1. Be able to use e-mail software tools and techniques to compose and send messages
2. Be able to manage incoming e-mail effectively
Guided learning hours
It is recommended that 20 hours should be allocated for this unit. This may be on a full-time or parttime
basis.
Details of the relationship between the unit and relevant national occupational standards
This unit is linked to the Level 2 the National Occupational Standards for IT users devised by e-Skills
UK (Sector Skills Council for ICT)
Endorsement of the unit by a sector or other appropriate body
This unit is endorsed by e-Skills UK, the Sector Skills Council for ICT.
Assessment
This unit will be assessed by:
• an assignment
• portfolio of evidence – classroom or work based
• professional discussion
• expert witness
• scenario
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