Level 2 and 3 Diploma in Business Support (4475-12/13)

• attitude and behaviour
• confidentiality
• knowledge and professionalism.
Purposes eg:
• first impressions
• meeting expectations
• maintaining organisation’s image.
3. The candidate will need to explain a range of procedures relating to visitor control and why this
is important. They will need to be aware of what constitutes a breach of security and its possible
impact. The candidate will need to be aware of the types of information that are sensitive and
should therefore not be disclosed, both in terms of individuals and the organisation.
Level 2 and 3 Diploma in Business Support (4475-12/13) 65