Level 2 and 3 Diploma in Business Support (4475-12/13)
Level 2 and 3 Diploma in Business Support (4475-12/13)
Level 2 and 3 Diploma in Business Support (4475-12/13)
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City &<br />
Guilds<br />
unit<br />
Unit title Assessment<br />
method<br />
Assignment<br />
available from<br />
qualification<br />
310 Develop<strong>in</strong>g <strong>and</strong> improv<strong>in</strong>g the customer service<br />
process<br />
Assignment 4417-302<br />
311 Word process<strong>in</strong>g software Assignment 7574-329<br />
3<strong>12</strong> Spreadsheet software Assignment 7574-327<br />
3<strong>13</strong> Presentation software Assignment 7574-325<br />
Time constra<strong>in</strong>ts<br />
The follow<strong>in</strong>g time constra<strong>in</strong>ts must be applied to the assessment of these qualifications:<br />
• Recommended time allowances are given <strong>in</strong> each assignment. Centre staff should guide<br />
c<strong>and</strong>idates to ensure excessive evidence gather<strong>in</strong>g is avoided. Centres f<strong>in</strong>d<strong>in</strong>g that assignments<br />
are tak<strong>in</strong>g longer, should contact the external verifier for guidance<br />
• All assignments must be completed <strong>and</strong> assessed with<strong>in</strong> the c<strong>and</strong>idate’s period of registration.<br />
Centres should advise c<strong>and</strong>idates of any <strong>in</strong>ternal timescales for the completion <strong>and</strong> mark<strong>in</strong>g of<br />
<strong>in</strong>dividual assignments.<br />
Grad<strong>in</strong>g<br />
The grad<strong>in</strong>g for all IT unit assignments is pass/fail only, ie all of the follow<strong>in</strong>g unit assignments are<br />
graded pass/fail:<br />
City & Guilds unit Unit title<br />
101 Us<strong>in</strong>g the Internet<br />
102 Us<strong>in</strong>g email<br />
103 Us<strong>in</strong>g collaborative technologies<br />
104 Word process<strong>in</strong>g software<br />
105 Spreadsheet software<br />
106 Database software<br />
107 Presentation software<br />
108 Desktop publish<strong>in</strong>g software<br />
109 Data management software<br />
210 Us<strong>in</strong>g email<br />
211 Us<strong>in</strong>g collaborative technologies<br />
2<strong>12</strong> Word process<strong>in</strong>g software<br />
2<strong>13</strong> Spreadsheet software<br />
214 Database software<br />
215 Presentation software<br />
216 Data management software<br />
311 Word process<strong>in</strong>g software<br />
3<strong>12</strong> Spreadsheet software<br />
3<strong>13</strong> Presentation software<br />
All other unit assignments are graded pass/merit/dist<strong>in</strong>ction.<br />
<strong>Level</strong> 2 <strong>and</strong> 3 <strong>Diploma</strong> <strong>in</strong> Bus<strong>in</strong>ess <strong>Support</strong> (<strong>4475</strong>-<strong>12</strong>/<strong>13</strong>) <strong>13</strong>
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