Level 2 and 3 Diploma in Business Support (4475-12/13)

• facilities
• health, safety and welfare considerations.
3. The candidate should be able to describe types of information and their sources needed to
organise an event eg:
• date, time and duration
• venue
• guests/speakers
• catering and accommodation
• equipment required
• room layouts
• special requirements.
4. The candidate should be able to describe documentation such as information packs, agendas,
delegate lists, location maps.
The candidate should be able to use planning and monitoring tools to check progress of event
preparation eg task lists, schedules, tracking logs, checklist of follow-up actions.
The candidate should be able to identify techniques for evaluating the success of an event, eg
questionnaires, and describe the reasons for event evaluation.
Outcome 7 Understand how to manage diary systems
1. Both manual, eg
• desk diary
• appointments book
• wallchart/planner
and electronic, eg
• diary programs/schedulers
• electronic appointments systems
• PDAs
and the features, advantages and disadvantages of each for
• recording and co-ordinating both regular and one-off events
• bookings
• scheduling
• planning
in different situations and with different users.
2. Information in terms of:
• dates/times
• venues
• personnel
• contact details.
Maintaining by:
• making new entries
• amending/deleting entries
• setting up regular/repeat appointments.
164 Level 2 and 3 Diploma in Business Support (4475-12/13)