Level 2 and 3 Diploma in Business Support (4475-12/13)
Level 2 and 3 Diploma in Business Support (4475-12/13)
Level 2 and 3 Diploma in Business Support (4475-12/13)
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Unit 201 Pr<strong>in</strong>ciples of personal responsibilities <strong>and</strong><br />
work<strong>in</strong>g <strong>in</strong> a bus<strong>in</strong>ess environment<br />
Learn<strong>in</strong>g outcomes <strong>and</strong> assessment criteria<br />
Outcome 1 Know the employment rights <strong>and</strong> responsibilities of the<br />
employee <strong>and</strong> employer<br />
The learner can:<br />
1. identify the ma<strong>in</strong> po<strong>in</strong>ts of contracts of employment<br />
2. identify the ma<strong>in</strong> po<strong>in</strong>ts of legislation affect<strong>in</strong>g employers <strong>and</strong> employees<br />
3. identify where to f<strong>in</strong>d <strong>in</strong>formation on employment rights <strong>and</strong> responsibilities both <strong>in</strong>ternally <strong>and</strong><br />
externally<br />
4. describe how representative bodies can support the employee<br />
5. identify employer <strong>and</strong> employee responsibilities for equality <strong>and</strong> diversity <strong>in</strong> a bus<strong>in</strong>ess<br />
environment<br />
6. expla<strong>in</strong> the benefits of mak<strong>in</strong>g sure equality <strong>and</strong> diversity procedures are followed <strong>in</strong> a bus<strong>in</strong>ess<br />
environment.<br />
Outcome 2 Underst<strong>and</strong> the purpose of health, safety <strong>and</strong> security<br />
procedures <strong>in</strong> a bus<strong>in</strong>ess environment<br />
The learner can:<br />
1. identify employer <strong>and</strong> employee responsibilities for health, safety <strong>and</strong> security <strong>in</strong> a bus<strong>in</strong>ess<br />
environment<br />
2. expla<strong>in</strong> the purpose of follow<strong>in</strong>g health, safety <strong>and</strong> security procedures <strong>in</strong> a bus<strong>in</strong>ess<br />
environment<br />
3. identify ways of ma<strong>in</strong>ta<strong>in</strong><strong>in</strong>g a safe <strong>and</strong> secure environment <strong>in</strong> a bus<strong>in</strong>ess environment.<br />
Outcome 3 Underst<strong>and</strong> how to communicate effectively with others<br />
The learner can:<br />
1. describe different methods of communication<br />
2. expla<strong>in</strong> how to choose the most appropriate method of communicat<strong>in</strong>g with others<br />
3. describe ways of actively listen<strong>in</strong>g.<br />
Outcome 4 Underst<strong>and</strong> how to work with <strong>and</strong> support colleagues<br />
The learner can:<br />
1. expla<strong>in</strong> the purpose of agree<strong>in</strong>g st<strong>and</strong>ards for own work with others<br />
2. expla<strong>in</strong> the purpose of tak<strong>in</strong>g on new challenges <strong>and</strong> adapt<strong>in</strong>g to change<br />
3. expla<strong>in</strong> the purpose of treat<strong>in</strong>g others with honesty <strong>and</strong> consideration.<br />
Outcome 5 Know how to plan own work <strong>and</strong> be accountable to others<br />
The learner can:<br />
1. expla<strong>in</strong> the purpose of meet<strong>in</strong>g work st<strong>and</strong>ards <strong>and</strong> deadl<strong>in</strong>es when complet<strong>in</strong>g tasks<br />
2. identify ways of plann<strong>in</strong>g own work<br />
3. compare ways of keep<strong>in</strong>g other people <strong>in</strong>formed about progress.<br />
50 <strong>Level</strong> 2 <strong>and</strong> 3 <strong>Diploma</strong> <strong>in</strong> Bus<strong>in</strong>ess <strong>Support</strong> (<strong>4475</strong>-<strong>12</strong>/<strong>13</strong>)
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