Level 2 and 3 Diploma in Business Support (4475-12/13)

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Outcome 2 Be able to retrieve and display data records to meet requirements The learner should be able to and understand: • Search and retrieve: • Alphanumeric sort, filter, single criteria, multiple criteria, save queries and output • Reports: • Standard reports, customised reports • Reports with multiple parameters 132 Level 2 and 3 Diploma in Business Support (4475-12/13)
Unit 217 Introduction to notice processing and information management Level: 2 Credit value: 2 UAN: R/601/0772 Unit aim This unit covers the knowledge and understanding learners need to Manage Information within Notice Processing. Learning outcomes There are eleven learning outcomes to this unit. The learner will: 1. understand the roles of key organisations involved in private and public sector parking enforcement 2. understand the background to current parking legislation 3. understand the role of the Notice Processor 4. know how to record accurately the necessary information for vehicle identification 5. understand key tools to aid communication 6. understand the concept & key principles of equality & diversity 7. understand the Data Protection Act (DPA) 8. understand the Freedom of Information Act 9. know how to process incoming correspondence 10. understand how to process payments 11. understand how to carry out audit activities. Guided learning hours It is recommended that 16 hours should be allocated for this unit, although patterns of delivery are likely to vary. Relationship between the unit and relevant national standards This unit is linked to the NOS 329/330/335/234 PKC4 SLP 13 CTV 13. Support of the unit by a sector or other appropriate body This unit is endorsed by Standards Setting Body, The British Parking Association. Assessment This unit will be assessed by: • multiple choice examination. Level 2 and 3 Diploma in Business Support (4475-12/13) 133
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Level 2 and 3 Diploma in Business S
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Level 2 and 3 Diploma in Business S
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Contents 1 Introduction 5 2 Centre
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1 Introduction This document contai
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Unit accreditation number City & Gu
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2 Centre requirements This section
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3 Course design and delivery 3.1 In
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City & Guilds unit Unit title Asses
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Unit 101 Using the Internet Level:
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Unit 101 Using the Internet Learnin
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Outcome 4 Be able to use browser so
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Unit 102 Using email Learning outco
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Unit 103 Using collaborative techno
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Unit 103 Using collaborative techno
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Unit 104 Word processing software L
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Unit 104 Word processing software T
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Unit 105 Spreadsheet software Level
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Unit 105 Spreadsheet software Teach
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Unit 106 Database software Level: 1
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Unit 106 Database software Teaching
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Unit 107 Presentation software Lear
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Outcome 3 Be able to prepare slides
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Unit 108 Desktop publishing softwar
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• Manipulate images and graphic e
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Unit 109 Data management software L
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Unit 201 Principles of personal res
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Outcome 6 Understand the purpose of
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Support in terms of • advice •
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• meeting deadlines and targets
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Unit 202 Principles of providing ad
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Outcome 7 Understand diary manageme
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• franking • weighing • addre
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• documentation requirements •
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• attitude and behaviour • conf
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Unit 203 Principles of managing inf
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• to inform • to explain/educat
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Unit 204 Principles of supporting c
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Unit 204 Principles of supporting c
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Unit 205 Principles of supporting b
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• use of open body language such
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Unit 206 Principles of maintaining
Page 83 and 84: Unit 207 Principles of working in t
Page 85 and 86: Outcome 6 Understand how performanc
Page 87 and 88: 4. Explain in terms of complying wi
Page 89 and 90: Unit 208 Delivery of effective cust
Page 91 and 92: Unit 208 Delivery of effective cust
Page 93 and 94: called formal feedback. All staff i
Page 95 and 96: • show sensitivity to the needs a
Page 97 and 98: 5.6 Codes of Practice - sector code
Page 99 and 100: Unit 209 Supporting the customer se
Page 101 and 102: Unit 209 Supporting the customer se
Page 103 and 104: Written communication is eg letter,
Page 105 and 106: • understand the problem • iden
Page 107 and 108: Unit 210 Using email Level: 2 Credi
Page 109 and 110: Unit 210 Using email Teaching guida
Page 111 and 112: Unit 211 Using collaborative techno
Page 113 and 114: Unit 211 Using collaborative techno
Page 115 and 116: Unit 212 Word processing software L
Page 117 and 118: Unit 212 Word processing software T
Page 119 and 120: Unit 213 Spreadsheet software Level
Page 121 and 122: Unit 213 Spreadsheet software Teach
Page 123 and 124: Unit 214 Database software Level: 2
Page 125 and 126: Unit 214 Database software Teaching
Page 127 and 128: Unit 215 Presentation software Leve
Page 129 and 130: Unit 215 Presentation software Teac
Page 131 and 132: Unit 216 Data management software L
Page 133: Unit 216 Data management software T
Page 137 and 138: Outcome 6 understand the concept &
Page 139 and 140: Unit 217 Introduction to notice pro
Page 141 and 142: Unit 301 Principles of personal res
Page 143 and 144: Outcome 5 Understand the types of p
Page 145 and 146: • professional associations • h
Page 147 and 148: Outcome 4 Understand how to evaluat
Page 149 and 150: Unit 302 Principles of working with
Page 151 and 152: Unit 302 Principles of working with
Page 153 and 154: Unit 303 Principles of managing inf
Page 155 and 156: Unit 303 Principles of managing inf
Page 157 and 158: • legal requirements • record k
Page 159 and 160: Unit 304 Principles of providing an
Page 161 and 162: Outcome 7 Understand how to manage
Page 163 and 164: • economy • ease of use • com
Page 165 and 166: • who has access to them • when
Page 167 and 168: Unit 305 Principles of project mana
Page 169 and 170: Unit 305 Principles of project mana
Page 171 and 172: Unit 306 Principles of contributing
Page 173 and 174: Outcome 4 Understand the process of
Page 179 and 180: from the Treasury via government de
Page 181 and 182: Unit 308 Principles of budgets in a
Page 183 and 184: 3. The candidate should explain: Ti
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Unit 309 Principles of customer ser
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Negative behaviour on the part of t
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4 Complaints should be viewed in a
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4 There are various types of contra
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Unit 310 Developing and improving t
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4 A SWOT analysis considers the str
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• Customer charter - is the organ
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Unit 311 Word processing software L
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• create and amend forms, merge a
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Unit 312 Spreadsheet software Learn
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• pivot tables and charts • jud
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Unit 313 Presentation software Lear
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• interactive elements • edit p
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Unit number/title Unit number/outco
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Unit number/title Unit number/outco
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Useful contacts UK learners General
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Level 2 and 3 Diploma in Business Support (4475-12/13)

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