Level 2 and 3 Diploma in Business Support (4475-12/13)

Unit 104 Word processing software
Teaching guidance
The following guidance is not a prescriptive list of activities; they are suggested areas that a learner
could show competence in to achieve this unit. Centres may use some or all these activities or some
of their own devising to teach and help learners complete this unit successfully.
Outcome 1 Be able to enter, edit and combine text and other information
accurately within word processing documents
The learner should be able to and understand:
• Types of information:
• text, numbers, images, other graphic elements (eg lines, borders)
• Keyboard or other input method:
• keyboard skills: using the full range of keys, typing accurately and efficiently, keyboard
shortcuts
• Other input methods: voice recognition, touch screen, stylus
• Editing tools:
• editing tools appropriate to the type of information, for example:
o select, copy, cut, paste, undo, redo, drag and drop, find, replace, insert, delete, size,
crop, position
• Store and retrieve:
• files (eg create, name, open, save, save as, print, close, find)
Outcome 2 Be able to structure information within word processing
documents
The learner should be able to and understand:
• Tables:
• add table, insert and delete rows and columns, adjust column width
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