Level 2 and 3 Diploma in Business Support (4475-12/13)

Outcome 4 Understand the process of change in a business environment
1. Purpose of planning change ie: strategic, where is the organisation now, where is it going. What
needs to be done, including resources, timescale and implementation, contingency plans.
2. Reasons for effective communication could include: team will understand reasons for change,
allaying fears about change, increase motivation, ineffective communication may increase
resistance to change.
3. Describe problems relating to individuals eg lack of leadership, lack of motivation, increase
stress levels amongst staff, and to organisation eg controlling costs, new technology, staff
training, maintaining change, ineffective communication.
4. Ways of dealing with problems eg: good planning and budgeting, effective communication,
stress management, staff development and training.
5. Explain the purpose of reviewing and evaluating change ie: establish organisation’s position
after change and whether the change has been effective in relation to finance, customers,
market and employees.
Level 2 and 3 Diploma in Business Support (4475-12/13) 171