Level 2 and 3 Diploma in Business Support (4475-12/13)
Level 2 and 3 Diploma in Business Support (4475-12/13)
Level 2 and 3 Diploma in Business Support (4475-12/13)
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Unit 210 Us<strong>in</strong>g email<br />
Learn<strong>in</strong>g outcomes <strong>and</strong> assessment criteria<br />
Outcome 1 Be able to use e-mail software tools <strong>and</strong> techniques to<br />
compose <strong>and</strong> send messages<br />
The learner can:<br />
1. select <strong>and</strong> use software tools to compose <strong>and</strong> format e-mail messages, <strong>in</strong>clud<strong>in</strong>g attachments<br />
2. determ<strong>in</strong>e the message size <strong>and</strong> how it can be reduced<br />
3. send e-mail messages to <strong>in</strong>dividuals <strong>and</strong> groups<br />
4. describe how to stay safe <strong>and</strong> respect others when us<strong>in</strong>g e-mail<br />
5. use an address book to organise contact <strong>in</strong>formation<br />
Outcome 2 Be able to manage <strong>in</strong>com<strong>in</strong>g e-mail effectively<br />
The learner can:<br />
1. follow guidel<strong>in</strong>es <strong>and</strong> procedures for us<strong>in</strong>g e-mail<br />
2. read <strong>and</strong> respond to e-mail messages appropriately<br />
3. use email software tools <strong>and</strong> techniques to automate responses<br />
4. describe how to archive e-mail messages, <strong>in</strong>clud<strong>in</strong>g attachments<br />
5. organise, store <strong>and</strong> archive e-mail messages effectively<br />
6. respond appropriately to e-mail problems<br />
106 <strong>Level</strong> 2 <strong>and</strong> 3 <strong>Diploma</strong> <strong>in</strong> Bus<strong>in</strong>ess <strong>Support</strong> (<strong>4475</strong>-<strong>12</strong>/<strong>13</strong>)
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