Level 2 and 3 Diploma in Business Support (4475-12/13)

Unit 212 Word processing software
Level: 2
Credit value: 4
UAN: R/502/4628
Unit aim
This is the ability to use a software application designed for the creation, editing and production of
largely text-based documents. On completion of this unit a candidate should be able to select and
use a range of intermediate word processing software tools and techniques to produce documents
that are at times non-routine or unfamiliar. Any aspect that is unfamiliar may require support and
advice from others.
Word processing tools and techniques will be described as ‘intermediate’ because:
• the software tools and functions will be at times non-routine or unfamiliar;
• the choice of techniques will need to take account of a number of factors or elements; and
• the user will take some responsibility for the inputting, manipulating and outputting of the
information.
Examples of context: Typical documents may include – business letters and invoices with
automated content (eg AutoText, mail merge), more complex reports and content for web pages.
Learning outcomes
There are three learning outcomes to this unit. The learner will:
1 Be able to enter and combine text and other information accurately within word processing
documents
2 Be able to create and modify layout and structures for word processing documents
3 Be able to use word processing software tools to format and present documents effectively
to meet requirements
Guided learning hours
It is recommended that 30 hours should be allocated for this unit, although patterns of delivery are
likely to vary.
Details of the relationship between the unit and relevant national occupational standards
This unit is linked to the Level 2 IT User NOS devised by e-Skills UK.
Support of the unit by a sector or other appropriate body
This unit was developed by e-Skills UK.
Assessment
This unit will be assessed as specified in the e-Skills IT User Assessment Strategy 2009.
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