Level 2 and 3 Diploma in Business Support (4475-12/13)

Unit 303 Principles of managing information and
producing documents in a business
environment
Guidance notes
Outcome 1 Understand how to design and monitor information systems
1. Information may be both routine and exceptional relating to
• customers
• products/services
• personnel
• finance
• performance
• industry sector
• legislation.
The candidate should be aware of the use of MIS (Management Information Systems), the data
they may contain and how they are used.
2. The candidate should be aware of both electronic and manual information systems and the
advantages/disadvantages of each. In either case, consideration needs to be given to
• type of information to be stored
• volume of information
• purpose of storage
• access – level and frequency
• updating
• how to keep it safe and secure
• how to classify eg alphabetically, numerical etc
• cross referencing methods
• legislative requirements in terms of protection and storage of data
• method of storage.
They should be able to explain the purpose of monitoring systems in terms of
• ease of use
• reliability
• security/access
• improvements
• compliance with legislation.
Outcome 2 Understand how to research information
1. In terms of, eg:
• detail required
• end use of information
• available time
• available resources.
Level 2 and 3 Diploma in Business Support (4475-12/13) 153