Level 2 and 3 Diploma in Business Support (4475-12/13)

Unit 205 Principles of supporting business events
Notes for guidance
Outcome 1 Understand how to support the organisation of a business
event
1. Range of support activities eg:
• work to agreed tasks
• work to agreed budget
• researching suitable venues
• arrange hire of venue
• promotion of event
• organising resources, eg delegate packs
• arranging catering, special requirements
• travel arrangements
• resources for different types of events
• co-ordinating activities/resources
• send out invitations
• log replies
• problem solving.
2. Ways of providing support, ie:
Before - check hire of venue and book if appropriate, send out invitations, organise catering,
speakers, book equipment, follow up unanswered invitations, arrange any travel/
accommodation, reconfirm arrangements, check contracts, send joining instructions, prepare
delegate packs
During - arrive early if attending, check all arrangements have been met, check delegate packs
have been delivered, meet and greet if required, respond to delegate needs/answer questions,
resolve problems.
After - clear and vacate venue, return any hired goods, collect and collate event evaluations,
send out certificates of attendance, settle accounts.
Outcome 2 Understand the purpose of displaying professional and
helpful behaviour whilst supporting a business event and
how to do so
1. Purpose in terms of
• themselves
• their organisation
• the venue.
Good first impression, company image, makes delegate feel valued and respected.
2. Ways of exhibiting professional and helpful behaviour in terms of
• personal presentation
• attitude
• preparation and knowledge of venue and event
• problem solving abilities
76 Level 2 and 3 Diploma in Business Support (4475-12/13)