Level 2 and 3 Diploma in Business Support (4475-12/13)

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Outcome 11 understand how to carry out audit activities. The learner can: 1 explain the importance of reconciling issued notices against uploaded notices 2 describe the importance of auditing the following: • missing parking notices • unallocated payments • VQ4/VQ5 responses • statutory documentation 136 Level 2 and 3 Diploma in Business Support (4475-12/13)
Unit 217 Introduction to notice processing and information management Range Outcome 1 understand the roles of key organisations involved in private and public sector parking enforcement • key organisations • British Parking Association (BPA), Department of Transport (DFT), Police, Traffic • Enforcement Centre (TEC), County Courts, Traffic Penalty Tribunal, (TPT), Parking and • Traffic Appeals Service London (PATAS), DVLA • role • Negotiating, lobbying, production of best practice, guidance, legislation • key differences • British Parking Association Code of Practice for Parking Enforcement on Private Land (Part 1 • and Part 2), Traffic Management Act 2004 (TMA) • key differences • legislation. Outcome 2 understand the background to current parking legislation • key differences • RTRA 1984 and RTA 1991 • RTRA 1984 Section 34 • RTRA 1998 Article 26 • RTA 1991 Section 66, 76, 77 and schedule 6. (as amended) • legislation • Traffic Management Act 2004, Road Traffic Regulation Act 1984 • 16 Level 3 Award in Notice Processing (1916-02) Outcome 3 understand the role of the Notice Processor • role • customers/correspondence/ payments/ permits, administer life-cycle of parking permits • situations • phone/ face to face/letter/email. Outcome 4 know how to record accurately the necessary information for vehicle identification • registration marks • international/ cherished/ personal/ military vehicles/ diplomatic/ historic/ re-registered. Level 2 and 3 Diploma in Business Support (4475-12/13) 137
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Level 2 and 3 Diploma in Business S
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Level 2 and 3 Diploma in Business S
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Contents 1 Introduction 5 2 Centre
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1 Introduction This document contai
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Unit accreditation number City & Gu
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2 Centre requirements This section
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3 Course design and delivery 3.1 In
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City & Guilds unit Unit title Asses
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Unit 101 Using the Internet Level:
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Unit 101 Using the Internet Learnin
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Outcome 4 Be able to use browser so
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Unit 102 Using email Learning outco
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Unit 103 Using collaborative techno
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Unit 103 Using collaborative techno
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Unit 104 Word processing software L
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Unit 104 Word processing software T
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Unit 105 Spreadsheet software Level
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Unit 105 Spreadsheet software Teach
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Unit 106 Database software Level: 1
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Unit 106 Database software Teaching
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Unit 107 Presentation software Lear
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Outcome 3 Be able to prepare slides
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Unit 108 Desktop publishing softwar
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• Manipulate images and graphic e
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Unit 109 Data management software L
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Unit 201 Principles of personal res
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Outcome 6 Understand the purpose of
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Support in terms of • advice •
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• meeting deadlines and targets
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Unit 202 Principles of providing ad
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Outcome 7 Understand diary manageme
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• franking • weighing • addre
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• documentation requirements •
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• attitude and behaviour • conf
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Unit 203 Principles of managing inf
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• to inform • to explain/educat
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Unit 204 Principles of supporting c
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Unit 204 Principles of supporting c
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Unit 205 Principles of supporting b
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• use of open body language such
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Unit 206 Principles of maintaining
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Unit 207 Principles of working in t
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Outcome 6 Understand how performanc
Page 87 and 88: 4. Explain in terms of complying wi
Page 89 and 90: Unit 208 Delivery of effective cust
Page 91 and 92: Unit 208 Delivery of effective cust
Page 93 and 94: called formal feedback. All staff i
Page 95 and 96: • show sensitivity to the needs a
Page 97 and 98: 5.6 Codes of Practice - sector code
Page 99 and 100: Unit 209 Supporting the customer se
Page 101 and 102: Unit 209 Supporting the customer se
Page 103 and 104: Written communication is eg letter,
Page 105 and 106: • understand the problem • iden
Page 107 and 108: Unit 210 Using email Level: 2 Credi
Page 109 and 110: Unit 210 Using email Teaching guida
Page 111 and 112: Unit 211 Using collaborative techno
Page 113 and 114: Unit 211 Using collaborative techno
Page 115 and 116: Unit 212 Word processing software L
Page 117 and 118: Unit 212 Word processing software T
Page 119 and 120: Unit 213 Spreadsheet software Level
Page 121 and 122: Unit 213 Spreadsheet software Teach
Page 123 and 124: Unit 214 Database software Level: 2
Page 125 and 126: Unit 214 Database software Teaching
Page 127 and 128: Unit 215 Presentation software Leve
Page 129 and 130: Unit 215 Presentation software Teac
Page 131 and 132: Unit 216 Data management software L
Page 133 and 134: Unit 216 Data management software T
Page 135 and 136: Unit 217 Introduction to notice pro
Page 137: Outcome 6 understand the concept &
Page 141 and 142: Unit 301 Principles of personal res
Page 143 and 144: Outcome 5 Understand the types of p
Page 145 and 146: • professional associations • h
Page 147 and 148: Outcome 4 Understand how to evaluat
Page 149 and 150: Unit 302 Principles of working with
Page 151 and 152: Unit 302 Principles of working with
Page 153 and 154: Unit 303 Principles of managing inf
Page 155 and 156: Unit 303 Principles of managing inf
Page 157 and 158: • legal requirements • record k
Page 159 and 160: Unit 304 Principles of providing an
Page 161 and 162: Outcome 7 Understand how to manage
Page 163 and 164: • economy • ease of use • com
Page 165 and 166: • who has access to them • when
Page 167 and 168: Unit 305 Principles of project mana
Page 169 and 170: Unit 305 Principles of project mana
Page 171 and 172: Unit 306 Principles of contributing
Page 173 and 174: Outcome 4 Understand the process of
Page 175 and 176: Unit 307 Principles of working in t
Page 177 and 178: Unit 307 Principles of working in t
Page 179 and 180: from the Treasury via government de
Page 181 and 182: Unit 308 Principles of budgets in a
Page 183 and 184: 3. The candidate should explain: Ti
Page 185 and 186: Unit 309 Principles of customer ser
Page 187 and 188: Negative behaviour on the part of t
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4 Complaints should be viewed in a
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4 There are various types of contra
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Unit 310 Developing and improving t
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4 A SWOT analysis considers the str
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• Customer charter - is the organ
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Unit 311 Word processing software L
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• create and amend forms, merge a
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Unit 312 Spreadsheet software Learn
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• pivot tables and charts • jud
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Unit 313 Presentation software Lear
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• interactive elements • edit p
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Unit number/title Unit number/outco
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Unit number/title Unit number/outco
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Useful contacts UK learners General
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Level 2 and 3 Diploma in Business Support (4475-12/13)

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