Level 2 and 3 Diploma in Business Support (4475-12/13)

Unit 302 Principles of working with and supervising
others in a business environment
Guidance notes
Outcome 1 Understand the purpose of working with others in a team
1. The candidate should be able to describe the differences between groups and teams and the
benefits of team working, eg
• support
• shared working
• efficiency.
The candidate should be able to describe the dynamics of team working, the characteristics of
an effective team eg good communication, trust, honesty, and the characteristics of an
ineffective team and the potential consequences of these.
2. They should be able to explain teamworking in terms of eg:
• meeting deadlines and targets
• motivation
• sharing workloads
• support and advice.
Outcome 2 Understand how to behave in a way that supports positive
working with others
1. In terms of, eg:
• deadlines/targets
• quality of work
• type of work
• available resources.
The candidate should be able to identify techniques for maintaining an effective team eg:
• regular communication
• individual/group/team involvement
• clear roles and responsibilities
• strong leadership/lead by example.
2. The candidate should have an understanding of the different team roles according to theorists
such as Belbin, in order to delegate tasks when planning and managing resources.
3. The candidate should be able to explain how to create and maintain a good working relationship
with others eg:
• communicate
• support
• co-operate
• empathise
• be loyal.
They should be able to explain the importance of good working relationships in terms of eg:
• meeting deadlines and targets
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