Level 2 and 3 Diploma in Business Support (4475-12/13)
Level 2 and 3 Diploma in Business Support (4475-12/13)
Level 2 and 3 Diploma in Business Support (4475-12/13)
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Unit 301 Pr<strong>in</strong>ciples of personal responsibilities <strong>and</strong><br />
how to develop <strong>and</strong> evaluate own<br />
performance at work<br />
Learn<strong>in</strong>g outcomes <strong>and</strong> assessment criteria<br />
Outcome 1 Underst<strong>and</strong> the employment rights <strong>and</strong> responsibilities of the<br />
employee <strong>and</strong> employer <strong>and</strong> their purpose<br />
The learner can:<br />
1. identify the ma<strong>in</strong> po<strong>in</strong>ts of contracts of employment <strong>and</strong> their purpose<br />
2. outl<strong>in</strong>e the ma<strong>in</strong> po<strong>in</strong>ts of legislation affect<strong>in</strong>g employers <strong>and</strong> employees <strong>and</strong> their purpose,<br />
<strong>in</strong>clud<strong>in</strong>g anti-discrim<strong>in</strong>ation <strong>and</strong> entitlement legislation<br />
3. identify where to f<strong>in</strong>d <strong>in</strong>formation on employment rights <strong>and</strong> responsibilities both <strong>in</strong>ternally <strong>and</strong><br />
externally<br />
4. expla<strong>in</strong> the purpose <strong>and</strong> functions of representative bodies that support employees<br />
5. expla<strong>in</strong> employer <strong>and</strong> employee responsibilities for equality <strong>and</strong> diversity <strong>in</strong> a bus<strong>in</strong>ess<br />
environment<br />
6. expla<strong>in</strong> the benefits of mak<strong>in</strong>g sure equality <strong>and</strong> diversity procedures are followed <strong>in</strong> a bus<strong>in</strong>ess<br />
environment.<br />
Outcome 2 Underst<strong>and</strong> the purpose of health, safety <strong>and</strong> security<br />
procedures <strong>in</strong> a bus<strong>in</strong>ess environment<br />
The learner can:<br />
1. expla<strong>in</strong> employer <strong>and</strong> employee responsibilities for health, safety <strong>and</strong> security <strong>in</strong> a bus<strong>in</strong>ess<br />
environment<br />
2. expla<strong>in</strong> the purpose of follow<strong>in</strong>g health, safety <strong>and</strong> security procedures <strong>in</strong> a bus<strong>in</strong>ess<br />
environment.<br />
Outcome 3 Underst<strong>and</strong> how to manage own work<br />
The learner can:<br />
1. expla<strong>in</strong> the reasons for plann<strong>in</strong>g <strong>and</strong> prioritis<strong>in</strong>g own work<br />
2. identify ways of plann<strong>in</strong>g <strong>and</strong> prioritis<strong>in</strong>g own work<br />
3. expla<strong>in</strong> the purpose of keep<strong>in</strong>g other people <strong>in</strong>formed about progress<br />
4. describe methods of deal<strong>in</strong>g with pressure <strong>in</strong> a bus<strong>in</strong>ess environment.<br />
Outcome 4 Underst<strong>and</strong> how to evaluate <strong>and</strong> improve own performance<br />
<strong>in</strong> a bus<strong>in</strong>ess environment<br />
The learner can:<br />
1. expla<strong>in</strong> the purpose of cont<strong>in</strong>uously evaluat<strong>in</strong>g <strong>and</strong> improv<strong>in</strong>g own performance <strong>in</strong> a bus<strong>in</strong>ess<br />
environment<br />
2. describe ways of evaluat<strong>in</strong>g <strong>and</strong> improv<strong>in</strong>g own performance <strong>in</strong> a bus<strong>in</strong>ess environment<br />
3. expla<strong>in</strong> the purpose of encourag<strong>in</strong>g <strong>and</strong> accept<strong>in</strong>g feedback from others<br />
4. expla<strong>in</strong> different types of career pathways <strong>and</strong> roles available.<br />
140 <strong>Level</strong> 2 <strong>and</strong> 3 <strong>Diploma</strong> <strong>in</strong> Bus<strong>in</strong>ess <strong>Support</strong> (<strong>4475</strong>-<strong>12</strong>/<strong>13</strong>)
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