Level 2 and 3 Diploma in Business Support (4475-12/13)
Level 2 and 3 Diploma in Business Support (4475-12/13)
Level 2 and 3 Diploma in Business Support (4475-12/13)
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Unit 202 Pr<strong>in</strong>ciples of provid<strong>in</strong>g adm<strong>in</strong>istrative services<br />
Learn<strong>in</strong>g outcomes <strong>and</strong> assessment criteria<br />
Outcome 1 Underst<strong>and</strong> how to make <strong>and</strong> receive telephone calls<br />
The learner can:<br />
1. describe the different features of telephone systems <strong>and</strong> how to use them<br />
2. describe how to follow organisational procedures when mak<strong>in</strong>g <strong>and</strong> receiv<strong>in</strong>g telephone calls<br />
3. expla<strong>in</strong> the purpose of giv<strong>in</strong>g a positive image of self <strong>and</strong> own organisation.<br />
Outcome 2 Underst<strong>and</strong> how to h<strong>and</strong>le mail<br />
The learner can:<br />
1. expla<strong>in</strong> the purpose of correctly receiv<strong>in</strong>g, check<strong>in</strong>g <strong>and</strong> sort<strong>in</strong>g <strong>in</strong>com<strong>in</strong>g <strong>and</strong> outgo<strong>in</strong>g mail or<br />
packages<br />
2. identify different <strong>in</strong>ternal <strong>and</strong> external mail services available to organisations<br />
3. describe the methods of calculat<strong>in</strong>g postage charges for mail or packages.<br />
Outcome 3 Underst<strong>and</strong> how to use different types of office equipment<br />
The learner can:<br />
1. identify different types of equipment <strong>and</strong> their uses<br />
2. expla<strong>in</strong> the purpose of follow<strong>in</strong>g manufacturer’s <strong>in</strong>structions when us<strong>in</strong>g equipment<br />
3. expla<strong>in</strong> the purpose of keep<strong>in</strong>g equipment clean, hygienic <strong>and</strong> ready for the next user.<br />
Outcome 4 Underst<strong>and</strong> how to keep waste to a m<strong>in</strong>imum <strong>in</strong> a bus<strong>in</strong>ess<br />
environment<br />
The learner can:<br />
1. expla<strong>in</strong> why waste should be kept to a m<strong>in</strong>imum <strong>in</strong> a bus<strong>in</strong>ess environment.<br />
2. identify the ma<strong>in</strong> causes of waste that may occur <strong>in</strong> a bus<strong>in</strong>ess environment<br />
3. identify ways of keep<strong>in</strong>g waste to a m<strong>in</strong>imum <strong>in</strong> a bus<strong>in</strong>ess environment.<br />
Outcome 5 Know how to make arrangements for meet<strong>in</strong>gs<br />
The learner can:<br />
1. identify different types of meet<strong>in</strong>gs <strong>and</strong> their ma<strong>in</strong> features<br />
2. identify the sources <strong>and</strong> types of <strong>in</strong>formation needed to arrange a meet<strong>in</strong>g<br />
3. describe how to arrange meet<strong>in</strong>gs.<br />
Outcome 6 Underst<strong>and</strong> procedures for organis<strong>in</strong>g travel <strong>and</strong><br />
accommodation arrangements<br />
The learner can:<br />
1. expla<strong>in</strong> the purpose of confirm<strong>in</strong>g <strong>in</strong>structions <strong>and</strong> requirements for bus<strong>in</strong>ess travel <strong>and</strong><br />
accommodation<br />
2. outl<strong>in</strong>e the ma<strong>in</strong> types of bus<strong>in</strong>ess travel or accommodation arrangements that may need to be<br />
made <strong>and</strong> the procedures to follow<br />
3. expla<strong>in</strong> the purpose of keep<strong>in</strong>g records of bus<strong>in</strong>ess travel or accommodation arrangements.<br />
58 <strong>Level</strong> 2 <strong>and</strong> 3 <strong>Diploma</strong> <strong>in</strong> Bus<strong>in</strong>ess <strong>Support</strong> (<strong>4475</strong>-<strong>12</strong>/<strong>13</strong>)
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