Level 2 and 3 Diploma in Business Support (4475-12/13)

More documents

Recommendations

Info

• Organise and store e-mail: • folders, subfolders, delete unwanted messages, backup, address lists, move after sending, rules, archive folders; attachments, file compression • Email problems: • due to message size or number of attachments, messages from unknown users (SPAM, junk, chain-mails, ‘phishing’), viruses, messages intended to cause problems, mailbox full 108 Level 2 and 3 Diploma in Business Support (4475-12/13)
Unit 211 Using collaborative technologies Level: 2 Credit value: 4 UAN: F/502/4379 Unit aim This is the ability to use IT tools and devices for collaborative working and communications, such as web or video conferencing, instant messaging/chat, online phone and video calls; online forums, social networking sites, wikis and other centralised depositories for documents, blogging, RSS and data feeds, bulk SMS or online work management tools. On completion of this unit a candidate should be able to facilitate the use of appropriate combinations of IT tool and devices for groups to work collaboratively by: • planning and selecting the IT tools and devices to be used for work purposes and tasks; • preparing and setting up access to collaborative technologies; • presenting information and facilitating others contributions; and • moderating the use of collaborative technologies. Any aspect that is unfamiliar may require support and advice from others. Examples of context: Typical collaborative activities may include – setting up a group on a social networking site for a work team; inviting people to join an online conference Learning outcomes There are four learning outcomes to this unit. The learner will: 1. Be able to stay safe and secure when working with collaborative technology 2. Be able to plan and set up IT tools and devices for collaborative working 3. Be able to prepare collaborative technologies for use 4. Be able to contribute to tasks using collaborative technologies Guided learning hours It is recommended that 30 hours should be allocated for this unit, although patterns of delivery are likely to vary. Details of the relationship between the unit and relevant national occupational standards This unit is linked to the Level 2 IT User NOS devised by e-Skills UK. Support of the unit by a sector or other appropriate body This unit was developed by e-Skills UK. Assessment This unit will be assessed as specified in the e-Skills IT User Assessment Strategy 2009. Level 2 and 3 Diploma in Business Support (4475-12/13) 109
Page 1 and 2:
Level 2 and 3 Diploma in Business S
Page 3 and 4:
Level 2 and 3 Diploma in Business S
Page 5 and 6:
Contents 1 Introduction 5 2 Centre
Page 7 and 8:
1 Introduction This document contai
Page 9 and 10:
Unit accreditation number City & Gu
Page 11 and 12:
2 Centre requirements This section
Page 13 and 14:
3 Course design and delivery 3.1 In
Page 15 and 16:
City & Guilds unit Unit title Asses
Page 17 and 18:
Unit 101 Using the Internet Level:
Page 19 and 20:
Unit 101 Using the Internet Learnin
Page 21 and 22:
Outcome 4 Be able to use browser so
Page 23 and 24:
Unit 102 Using email Learning outco
Page 25 and 26:
Unit 103 Using collaborative techno
Page 27 and 28:
Unit 103 Using collaborative techno
Page 29 and 30:
Unit 104 Word processing software L
Page 31 and 32:
Unit 104 Word processing software T
Page 33 and 34:
Unit 105 Spreadsheet software Level
Page 35 and 36:
Unit 105 Spreadsheet software Teach
Page 37 and 38:
Unit 106 Database software Level: 1
Page 39 and 40:
Unit 106 Database software Teaching
Page 41 and 42:
Unit 107 Presentation software Lear
Page 43 and 44:
Outcome 3 Be able to prepare slides
Page 45 and 46:
Unit 108 Desktop publishing softwar
Page 47 and 48:
• Manipulate images and graphic e
Page 49 and 50:
Unit 109 Data management software L
Page 51 and 52:
Unit 201 Principles of personal res
Page 53 and 54:
Outcome 6 Understand the purpose of
Page 55 and 56:
Support in terms of • advice •
Page 57 and 58:
• meeting deadlines and targets
Page 59 and 60: Unit 202 Principles of providing ad
Page 61 and 62: Outcome 7 Understand diary manageme
Page 63 and 64: • franking • weighing • addre
Page 65 and 66: • documentation requirements •
Page 67 and 68: • attitude and behaviour • conf
Page 69 and 70: Unit 203 Principles of managing inf
Page 71 and 72: • to inform • to explain/educat
Page 73 and 74: Unit 204 Principles of supporting c
Page 75 and 76: Unit 204 Principles of supporting c
Page 77 and 78: Unit 205 Principles of supporting b
Page 79 and 80: • use of open body language such
Page 81 and 82: Unit 206 Principles of maintaining
Page 83 and 84: Unit 207 Principles of working in t
Page 85 and 86: Outcome 6 Understand how performanc
Page 87 and 88: 4. Explain in terms of complying wi
Page 89 and 90: Unit 208 Delivery of effective cust
Page 91 and 92: Unit 208 Delivery of effective cust
Page 93 and 94: called formal feedback. All staff i
Page 95 and 96: • show sensitivity to the needs a
Page 97 and 98: 5.6 Codes of Practice - sector code
Page 99 and 100: Unit 209 Supporting the customer se
Page 101 and 102: Unit 209 Supporting the customer se
Page 103 and 104: Written communication is eg letter,
Page 105 and 106: • understand the problem • iden
Page 107 and 108: Unit 210 Using email Level: 2 Credi
Page 109: Unit 210 Using email Teaching guida
Page 113 and 114: Unit 211 Using collaborative techno
Page 115 and 116: Unit 212 Word processing software L
Page 117 and 118: Unit 212 Word processing software T
Page 119 and 120: Unit 213 Spreadsheet software Level
Page 121 and 122: Unit 213 Spreadsheet software Teach
Page 123 and 124: Unit 214 Database software Level: 2
Page 125 and 126: Unit 214 Database software Teaching
Page 127 and 128: Unit 215 Presentation software Leve
Page 129 and 130: Unit 215 Presentation software Teac
Page 131 and 132: Unit 216 Data management software L
Page 133 and 134: Unit 216 Data management software T
Page 135 and 136: Unit 217 Introduction to notice pro
Page 137 and 138: Outcome 6 understand the concept &
Page 139 and 140: Unit 217 Introduction to notice pro
Page 141 and 142: Unit 301 Principles of personal res
Page 143 and 144: Outcome 5 Understand the types of p
Page 145 and 146: • professional associations • h
Page 147 and 148: Outcome 4 Understand how to evaluat
Page 149 and 150: Unit 302 Principles of working with
Page 151 and 152: Unit 302 Principles of working with
Page 157 and 158: • legal requirements • record k
Page 159 and 160: Unit 304 Principles of providing an
Page 161 and 162:
Outcome 7 Understand how to manage
Page 163 and 164:
• economy • ease of use • com
Page 165 and 166:
• who has access to them • when
Page 167 and 168:
Unit 305 Principles of project mana
Page 169 and 170:
Unit 305 Principles of project mana
Page 171 and 172:
Unit 306 Principles of contributing
Page 173 and 174:
Outcome 4 Understand the process of
Page 175 and 176:
Unit 307 Principles of working in t
Page 177 and 178:
Unit 307 Principles of working in t
Page 179 and 180:
from the Treasury via government de
Page 181 and 182:
Unit 308 Principles of budgets in a
Page 183 and 184:
3. The candidate should explain: Ti
Page 185 and 186:
Unit 309 Principles of customer ser
Page 187 and 188:
Negative behaviour on the part of t
Page 189 and 190:
4 Complaints should be viewed in a
Page 191 and 192:
4 There are various types of contra
Page 193 and 194:
Unit 310 Developing and improving t
Page 195 and 196:
4 A SWOT analysis considers the str
Page 197 and 198:
• Customer charter - is the organ
Page 199 and 200:
Unit 311 Word processing software L
Page 201 and 202:
• create and amend forms, merge a
Page 203 and 204:
Unit 312 Spreadsheet software Learn
Page 205 and 206:
• pivot tables and charts • jud
Page 207 and 208:
Unit 313 Presentation software Lear
Page 209 and 210:
• interactive elements • edit p
Page 211 and 212:
Unit number/title Unit number/outco
Page 213 and 214:
Unit number/title Unit number/outco
Page 215 and 216:
Useful contacts UK learners General
show all

Level 2 and 3 Diploma in Business Support (4475-12/13)

Create successful ePaper yourself

Delete template?

Save as template?