Level 2 and 3 Diploma in Business Support (4475-12/13)

• legal requirements
• record keeping
• auditing.
2. The candidate will need to be able to compare both electronic and manual methods, with
advantages/disadvantages of each. They should be able to explain the purpose of a file
retention policy.
Outcome 5 Understand how to design and produce documents
1. In terms of, eg:
• readability
• accuracy
• ease of use
• impact
• organisation’s reputation.
2. Documents may be
• minutes of meetings
• letters
• reports
• memos
• e-mails
• faxes
• newsletters
• flyers/posters
• notices.
The candidate will need to be aware of conventional formats as well as house styles required by
the organisation.
3. The candidate should describe the importance of gaining full information in order to produce
documents efficiently, accurately and to deadline across the range identified in learning
outcome 5.2. They should be aware of the purpose, use and design of document templates.
Reasons in terms of:
• efficiency
• accuracy
• organisation’s reputation.
4. Both electronically and using paper-based methods.
The candidate will need to consider the purpose of the document, eg:
• to inform
• to explain/educate
• to persuade
• to entertain
and organise the information appropriately to meet this purpose.
Content should be checked for reasons of:
• efficiency
• accuracy
• organisation’s reputation.
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