Level 2 and 3 Diploma in Business Support (4475-12/13)

• documentation requirements
• special requirements.
2. Types of travel ie: air, rail, road.
The candidate should know how to plan journeys and prepare itineraries taking into account
constraints, such as international time and climatic differences, time available and budgets, and
give information on travel documentation - passports, visas, health certificates, insurance
certificates, driving licences, travellers’ cheques, credit cards, foreign currency. The candidate
should know how to request and confirm reservations for rooms, travel and car hire and be
aware of organisational policies on cost restrictions, class of travel/ accommodation allowable.
The candidate should be able to identify relevant information sources on business travel such as
agencies, consulates, timetables, hotel guides, maps, directories.
3. Purpose of keeping records in terms of
• auditing/accounting
• expenses claims
• future reference.
Outcome 7 Understand diary management procedures
1. Both manual, eg:
• desk diary
• appointments book
• wallchart/planner
and electronic, eg:
• diary programs
• electronic appointments systems
• PDAs
and the features, advantages and disadvantages of each for:
• recording both regular and one-off events
• bookings
• scheduling
• planning.
2. Information in terms of:
• dates/times
• venues
• personnel
• contact details.
Maintaining by:
• making new entries
• amending/deleting entries
• setting up regular/repeat appointments.
Outcome 8 Understand the purpose of delivering effective customer
service and how to do so
1. Internal eg:
• from another part of the same organisation
• colleagues;
External eg:
Level 2 and 3 Diploma in Business Support (4475-12/13) 63