Level 2 and 3 Diploma in Business Support (4475-12/13)

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Unit 109 Data management software Level: 1 Credit value: 2 UAN: F/502/4558 Unit aim This is the ability to use a software application designed to store and retrieve data needed for a variety of business functions. It also includes an understanding of the features and facilities of the software and the purpose for which the data is stored. On completion of this unit a candidate should be able to use basic data management software tools and techniques to: • enter straightforward or routine information using pre-set data-entry screens; • retrieve information by running predefined methods; and • produce reports using predefined menus or short cuts. The tools and techniques will be described as ‘basic’ because: • the tools and functions will be predefined or commonly used; and • the techniques for inputting, manipulation and outputting data will be straightforward or routine. The structure and functionality of the data management system will be predefined. Examples of context: Adding or amending customer details into a company CRM system such as Integra; booking patient appointments for doctor, dentist or hospital; registering new student details onto a school or college SIMS database Learning outcomes There are two learning outcomes to this unit. The learner will: 1. Be able to enter, edit and maintain data records in a data management system 2. Be able to retrieve and display data records to meet requirements Guided learning hours It is recommended that 15 hours should be allocated for this unit, although patterns of delivery are likely to vary. Details of the relationship between the unit and relevant national occupational standards This unit is linked to the Level 1 IT User NOS devised by e-Skills UK. Support of the unit by a sector or other appropriate body This unit was developed by e-Skills UK. Assessment This unit will be assessed as specified in the e-Skills IT User Assessment Strategy 2009. 46 Level 2 and 3 Diploma in Business Support (4475-12/13)
Unit 109 Data management software Learning outcomes and assessment criteria Outcome 1 Be able to enter, edit and maintain data records in a data management system The learner can: 1 Identify the security procedures used to protect data 2 Enter data accurately into records to meet requirements 3 Locate and amend individual data records 4 Check data records meet needs, using IT tools and making corrections as necessary 5 Respond appropriately to data entry error messages 6 Follow local and/or legal guidelines for the storage and use of data where available Outcome 2 Be able to retrieve and display data records to meet requirements The learner can: 1 Search for and retrieve information using pre-defined methods to meet given requirements 2 Identify which report to run to output the required information 3 Select and view specified reports to output information to meet given requirements Level 2 and 3 Diploma in Business Support (4475-12/13) 47
Page 1 and 2: Level 2 and 3 Diploma in Business S
Page 3 and 4: Level 2 and 3 Diploma in Business S
Page 5 and 6: Contents 1 Introduction 5 2 Centre
Page 7 and 8: 1 Introduction This document contai
Page 9 and 10: Unit accreditation number City & Gu
Page 11 and 12: 2 Centre requirements This section
Page 13 and 14: 3 Course design and delivery 3.1 In
Page 15 and 16: City & Guilds unit Unit title Asses
Page 17 and 18: Unit 101 Using the Internet Level:
Page 19 and 20: Unit 101 Using the Internet Learnin
Page 21 and 22: Outcome 4 Be able to use browser so
Page 23 and 24: Unit 102 Using email Learning outco
Page 25 and 26: Unit 103 Using collaborative techno
Page 27 and 28: Unit 103 Using collaborative techno
Page 29 and 30: Unit 104 Word processing software L
Page 31 and 32: Unit 104 Word processing software T
Page 33 and 34: Unit 105 Spreadsheet software Level
Page 35 and 36: Unit 105 Spreadsheet software Teach
Page 37 and 38: Unit 106 Database software Level: 1
Page 39 and 40: Unit 106 Database software Teaching
Page 41 and 42: Unit 107 Presentation software Lear
Page 43 and 44: Outcome 3 Be able to prepare slides
Page 45 and 46: Unit 108 Desktop publishing softwar
Page 47: • Manipulate images and graphic e
Page 51 and 52: Unit 201 Principles of personal res
Page 53 and 54: Outcome 6 Understand the purpose of
Page 55 and 56: Support in terms of • advice •
Page 57 and 58: • meeting deadlines and targets
Page 59 and 60: Unit 202 Principles of providing ad
Page 61 and 62: Outcome 7 Understand diary manageme
Page 63 and 64: • franking • weighing • addre
Page 65 and 66: • documentation requirements •
Page 67 and 68: • attitude and behaviour • conf
Page 69 and 70: Unit 203 Principles of managing inf
Page 71 and 72: • to inform • to explain/educat
Page 73 and 74: Unit 204 Principles of supporting c
Page 75 and 76: Unit 204 Principles of supporting c
Page 77 and 78: Unit 205 Principles of supporting b
Page 79 and 80: • use of open body language such
Page 81 and 82: Unit 206 Principles of maintaining
Page 83 and 84: Unit 207 Principles of working in t
Page 85 and 86: Outcome 6 Understand how performanc
Page 87 and 88: 4. Explain in terms of complying wi
Page 89 and 90: Unit 208 Delivery of effective cust
Page 91 and 92: Unit 208 Delivery of effective cust
Page 93 and 94: called formal feedback. All staff i
Page 95 and 96: • show sensitivity to the needs a
Page 97 and 98: 5.6 Codes of Practice - sector code
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Unit 209 Supporting the customer se
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Unit 209 Supporting the customer se
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Written communication is eg letter,
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• understand the problem • iden
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Unit 210 Using email Level: 2 Credi
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Unit 210 Using email Teaching guida
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Unit 211 Using collaborative techno
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Unit 211 Using collaborative techno
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Unit 212 Word processing software L
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Unit 212 Word processing software T
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Unit 213 Spreadsheet software Level
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Unit 213 Spreadsheet software Teach
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Unit 214 Database software Level: 2
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Unit 214 Database software Teaching
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Unit 215 Presentation software Leve
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Unit 215 Presentation software Teac
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Unit 216 Data management software L
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Unit 216 Data management software T
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Unit 217 Introduction to notice pro
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Outcome 6 understand the concept &
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Unit 217 Introduction to notice pro
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Unit 301 Principles of personal res
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Outcome 5 Understand the types of p
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• professional associations • h
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Outcome 4 Understand how to evaluat
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Unit 302 Principles of working with
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Unit 302 Principles of working with
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Unit 303 Principles of managing inf
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Unit 303 Principles of managing inf
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• legal requirements • record k
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Unit 304 Principles of providing an
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Outcome 7 Understand how to manage
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• economy • ease of use • com
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• who has access to them • when
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Unit 305 Principles of project mana
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Unit 305 Principles of project mana
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Unit 306 Principles of contributing
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Outcome 4 Understand the process of
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Unit 307 Principles of working in t
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Unit 307 Principles of working in t
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from the Treasury via government de
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Unit 308 Principles of budgets in a
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3. The candidate should explain: Ti
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Unit 309 Principles of customer ser
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Negative behaviour on the part of t
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4 Complaints should be viewed in a
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4 There are various types of contra
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Unit 310 Developing and improving t
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4 A SWOT analysis considers the str
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• Customer charter - is the organ
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Unit 311 Word processing software L
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• create and amend forms, merge a
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Unit 312 Spreadsheet software Learn
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• pivot tables and charts • jud
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Unit 313 Presentation software Lear
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• interactive elements • edit p
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Unit number/title Unit number/outco
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Unit number/title Unit number/outco
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Useful contacts UK learners General
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Level 2 and 3 Diploma in Business Support (4475-12/13)

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